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Marriott International · 2 weeks ago

flex Senior Manager, Property Management Systems Readiness

Bethesda, MD

Full-time

Hybrid

Senior Level

$48.26/hr - $57.93/hr

5+ years exp

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. The FLEX Senior Manager, Global Property Management Systems Readiness will support the deployment and future cloud strategy of Property Management Systems, ensuring efficient operations and service delivery across hotel brands. This role involves collaborating with various stakeholders to enhance PMS functionalities and operational readiness.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Support the development and evolution of Marriott’s multi-platform cloud PMS strategy solutions

Analyze and document current and future state business processes across brands and operating models, identifying gaps, risks, and opportunities for improvement

Provide PMS subject matter expertise to guide requirements, integrations, enhancements, and operational decisions

Evaluate PMS impacts for new openings, conversions, and enterprise initiatives to ensure operational readiness and alignment with brand and owner expectations

Partner with Continent Business Leaders, Global Learning, Global Technology, Deployment Services, and vendor teams to interpret requirements and align PMS solutions with operational needs

Support in tool support development and maintenance

Communicate risks, impacts, and solution recommendations to support informed decision-making across business and technology stakeholders

Contribute to the creation and maintenance of business process documentation, operational procedures, and best practices applicable across multiple PMS platforms

Assist in developing training materials, e-learning content, in tool support job aids, and FAQs to support property onboarding and user adoption

Use Jira, Confluence, and related tools to track requirements, document decisions, and maintain visibility into enhancements, integrations, and deployments

Ensure documentation is accurate, user-focused, and aligned with operational workflows, brand standards, and global policy requirements

Analyze current and future state business processes, identify operational needs and improvement opportunities, and provide data-driven recommendations

Support change management activities and maintain MGS pages and other key documentation

Qualification

Property Management SystemsHospitality LeadershipCross-Functional CollaborationLightSpeed PMSFOSSEFSPMSOperaDeadline ManagementChange ManagementCommunication SkillsPresentation SkillsAttention to Detail

Required

4-year Bachelor's degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major plus 5+ years of hospitality leadership experience, OR related work experience

3+ years of hotel systems experience or other relevant experiences using LightSpeed PMS, FOSSE, FSPMS, and/or Opera

Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team

Experience working with international teams and supporting global systems and operational processes

Preferred

Recommended experience including subject-matter expertise and operational, technical, testing or development experience with the property management platforms

Operational competencies include experience hotel operations experience with FSPMS, FOSSE, LSPMS, and MARSHA, or comparable experience

Equipped with strong presentation, verbal and written skills, attention to detail

Comfortable in a deadline-driven environment, often with changing business priorities

Benefits

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Coverage for medical

Dental

Vision

Health care flexible spending account

Dependent care flexible spending account

Life insurance

Disability insurance

Accident insurance

Adoption expense reimbursements

Paid parental leave

Paid sick leave

0.0384 PTO balance for every hour worked

Minimum of 9 holidays annually

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)