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Nothing Bundt Cakes · 2 weeks ago

Guest Service Representative - LEAD Role- Full time-$16 , Paid

Milton, GA 30004

Full-time

Onsite

Mid Level

$16/hr - $16/hr

Nothing Bundt Cakes is a bakery committed to bringing joy to its guests and communities. The Lead Guest Service Representative creates a welcoming environment, ensures guest satisfaction, and oversees the training and performance of the guest service team.

Food and Beverage

Responsibilities

Lead Guest Services Representative role is responsible for ongoing training with peers, monitoring GEM standards, opening and closing duties, assisting with scheduling as well serving guests on a daily basis

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience

Handle guest escalated issues or inquiries

Able to identify key customers– engaging with customers, inquiring about business needs or opportunities where we would be able to work collaboratively (such as corporate gifting, selling in building lobbies, monthly birthday programs, fundraising, etc.)

Work collaboratively with the entire leadership team

Ability to assist with and execute outside sales events, large orders, and wedding orders

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise

Focus on sales growth: additional merchandise, including balloons, candles, and cards, to complete a unique celebration

Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected

Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces

Replenishes retail merchandise and cake display case to ensure a strong visual presentation