This job has closed.

University of Miami · 2 weeks ago

Clinical Business Operations Specialist

Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

The University of Miami is a leading academic medical center providing cutting-edge patient care and education. They are seeking a Clinical Business Operations Specialist who will lead representatives in resolving complex issues related to clinical operations and assist in managing patient care processes efficiently.

Higher Education

H1B Sponsor Likely

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care

Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement

Obtains or reviews all patient demographic information, insurance information and referral numbers

Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software

Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs

Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice

Provides coverage for responsibilities of co-workers when assigned or as need arises

Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis

Maintains confidentiality of all information

Adheres to University and unit-level policies and procedures and safeguards University assets

Manage phone calls from patients using NICE system

Schedule appointments with multiple divisions within the department

Assists in scheduling images appointments for patients

Assists in prior authorization paperwork for external imaging

Contact patients as directed by the physician/providers when necessary

Prepare doctors clinics at least 2 business days in advance for assigned physicians

Obtains consent for Medical Records Information upon other facilities request for medical records

Process In-Basket thoroughly in EPIC

Manage MYCHART patient messages

Responsible for intake patient related calls for physicians assigned and documenting accordingly any pertinent information and instructions given by provider and the consequent actions taken

Processes and assists with responding to all patient related requests and UChart In-basket messages for assigned pools/providers

Responsible for physician’s schedule to coordinate academic and patient related activities. Monitors clinical schedule for providers to ensure accuracy of number and types of appointments. Review no shows and cancelled appointments as per department policy

Follow-up on all results requiring appointment scheduling for area of responsibility including but not limited to all lab work, pathology and ancillary testing such as mammograms, ultrasounds, MRIs as directed by providers. Also follow up on any necessary referrals to specialists, procedures as requested by providers. Submit requests as needed for any authorizations/referrals for these follow up appointments and procedures

Responsible for coordination of all physician surgeries and inpatient admissions according to departmental protocol. Coordinate and ensure receipt of financial and medical clearance for surgery and other duties as assigned

Submission of PLR’s for approved time off for providers

Qualification

Data entryPatient schedulingMedical records managementData analysisIndependenceCommitment to valuesEffective communicationTeam collaboration

Required

High school diploma or equivalent

Minimum 3 years of relevant experience

Skill in data entry with minimal errors

Ability to communicate effectively in both oral and written form

Ability to work evenings, nights, and weekends as necessary

Skill in collecting, organizing, and analyzing data

Ability to work independently and/or in a collaborative environment

Commitment to the University's core values

Benefits

Medical

Dental

Tuition remission

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)