Apply on Employer Site

Ricoh USA, Inc. · 1 month ago

Document Imaging and Operations Lead

Phoenix, AZ, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to create outstanding customer experiences. The Site Leader is responsible for overseeing daily operations, ensuring profitability, and maintaining high customer service standards while mentoring a diverse team and managing inventory efficiently.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making

Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach

Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability

Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support

Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements

Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment

Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency

Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence

Qualification

Customer serviceLeadership experienceTechnical proficiencyCommunication skillsProblem-solving skills

Required

High school diploma or GED

A minimum of 2 years of experience in a related field

Demonstrated proficiency in technology and customer-facing roles

Exceptional communication skills, both written and verbal

A passion for delivering exceptional customer service and driving team success

Preferred

Previous experience in a leadership or supervisory role

Strong preference for previous training experience

Familiarity with B2B environments and technical processes

Advanced technical aptitude and problem-solving skills

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)