Grand Hyatt · 1 day ago
Front Office | Assistant Front Office Manager
Seattle, WA
Full-time
Onsite
Entry, Mid Level
$78K/yr - $87K/yr
1+ years expGrand Hyatt is seeking an Assistant Front Office Manager at the Hyatt at Olive 8. This role involves leading the front desk operation, training staff, and ensuring guest satisfaction through effective communication and support.
Hospitality
Responsibilities
Lead the front desk operation
Staff training
Inter-department communications
Staff scheduling
Respond quickly to guest requests and/or concerns in a friendly manner
Ensure that appropriate action is taken to guarantee guest satisfaction
Qualification
Required
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
A true desire to satisfy the needs of others
Refined verbal and written communication skills
Open availability – ability to work mornings, evenings, weekends and holidays
Great and thorough attention to detail
Ability to stand long periods of time
Preferred
Minimum of one year previous front office supervisory experience preferred
Previous customer service experience preferred
Previous hotel background preferred
Benefits
Position is eligible for relocation assistance
Medical insurance
Vision insurance
Dental Insurance
401(k) & Retirement Savings Plan (RSP)
Basic Life Insurance
Short Term Disability Insurance
New Child Leave & Adoption Assistance
Paid Time Off
Vacation Time - 10 days (80 hours) earned upon completing 1-4 years of service
Vacation Time - 15 days (120 hours) earned upon completing 5-9 years of service
Vacation Time - 20 days (160 hours) earned upon completing 10+ years of service
(2) Floating Holidays per year
(6) Paid Holidays per year
Compassionate Leave
Jury Duty Leave
Seattle Paid Sick & Safe Time
Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Employee Assistance Program
Discounted Rooms at any participating Hyatt location starting on your first day of employment
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
Free colleague meals during shift
Hyatt Colleague discount program
Tuition Reimbursement
ORCA Pass subsidy
Company
Grand Hyatt
Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
AnnaLee Austin, MBA-HRM, MAHS
Area Colleague Experience Partner/Leader
Catherine Roca
Human Resources Partner
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