Apply on Employer Site

Equity Bank Limited · 3 weeks ago

Card Services Specialist

Wichita, KS

Full-time

Onsite

Mid Level

3+ years exp

Equity Bank is a full-service community bank based in Wichita, Kansas, seeking a Card Services Specialist to join their team. The role involves processing debit and credit card orders, maintaining card accounts, and ensuring compliance with policies while delivering excellent customer service.

BankingFinancial ServicesMedia and EntertainmentNews

Responsibilities

Responsible for processing new Debit and Credit Card orders, card maintenance, review and process weekly and monthly card reports

Responsible for receiving, preparing, processing and posting all credit card applications and increase requests ensuring all information is complete, accurate, and posted in a timely manner in compliance with established policies and procedures

Responsible for responding to and resolving internal and external customer inquiries regarding debit and credit card accounts in a friendly, professional and prompt manner

Responsible for processing payments, adjustments, return mail, balance transfers and other maintenance for credit cards

Identify and report fraudulent transactions to MasterCard and networks, as appropriate

Researches, evaluates, and recommends new procedures for the efficient and effective operation of the debit and credit card program. Works closely with MasterCard and vendors

Stays up to date with fraud trends that may be taking place with debit and credit cards and escalates any noted trends to management as soon as possible. Maintains a working knowledge of all required card security features

Assists with research of potential bin or card level breaches or fraud to ensure that the bank can take appropriate action when needed to limit losses and ensure a high level of customer satisfaction

Reviews and posts entries for Credit Card settlement daily

Update Policy and Procedure on a regular basis to maintain current documents at all times

Responsible for processing Debit and Credit Card disputes according to Reg E

Actively cross trains with other members of the department to ensure that all duties of the department can be performed in the absence of one or more team members

Qualification

DebitCredit Card accountsFIS DebitCredit Card platformMicrosoft Office Products10 key proficiencyAttention to detailTime managementCommunication skillsTeamworkSelf-motivation

Required

High School diploma or equivalent

3-5 years' experience at a financial institution in a position responsible for Debit and Credit Card accounts

Proficient in Microsoft Office Products

Proficient in 10 key

Must be organized and display attention to details

Ability to self-motivate and prioritize tasks

Self-starter who has the ability to work independently as well as in a team environment

Ability to communicate clearly verbally and in writing

Ability to learn and comprehend new system processes

Strong time management skills

Preferred

Bachelor's Degree

Experience with FIS Debit and Credit Card platform

Benefits

Health, Dental & Vision Insurance

Group Life & Long-Term Disability Insurance

Flexible Spending & Health Savings Accounts

Group Cancer Insurance

401(K) Retirement Plan w/Company Match

Generous Vacation & Sick Time

Employee Stock Purchase Plan (ESPP)

Pet Insurance

Retail Banking Benefits

Company

Equity Bank Limited

Glassdoor3.7

Equity Group Holdings Plc is a Pan-African financial services holding company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange.

Founded in 1984

Nairobi, Nairobi Area, KEN

501-1000 employees