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Spectrum · 10 hours ago

Customer Service Representative

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Customer Service Representative role involves taking inbound calls to provide support, troubleshoot technical issues, and handle billing inquiries, all while ensuring a positive experience for customers.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Continuously learning and turning that knowledge into customer service wins

Uncovering customers needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Working in an open, friendly environment with a supportive, energetic team

Manage tough feedback from clients and convey a strong understanding of Spectrum services

Qualification

Customer service experienceTechnical support experienceMS OfficeMulti-taskingProblem-solvingOrganizationDependableProfessionalPositiveProactiveResilientTypingComputer skillsCommunicationTime management

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Ability to read, write, speak and understand English

Preferred

6+ months of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

MS Office

computer skills

typing

Communication

organization

time management

customer service

Dependable

problem-solving

professional

positive

proactive

multi-tasking

resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees