RTX · 1 month ago
Global Command Center - Incident Analyst (Remote)
United States
Full-time
Remote
Mid, Senior Level
$82K/yr - $164K/yr
5+ years expRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The Global Command Center is seeking Operations Analysts to monitor and manage RTX’s enterprise IT infrastructure, focusing on incident triage and service restoration coordination.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Monitor system, network, and application health using enterprise tools
Assess changes for service impact and respond to alerts and incidents
Triage and assign P1/P2 incidents per procedures; drive resolution and escalation
Serve as a key point for high-impact change activities and critical services
Participate in shift turnovers, daily briefings, and hyper-care support
Provide timely updates to stakeholders and ensure accurate incident logging (e.g., ServiceNow)
Maintain and improve knowledge base and documentation
Support post-mortems, trend reporting, and root cause analysis
Identify areas for operational improvement and automation
Promote ITSM best practices and contribute to process enhancements
Qualification
Required
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
5 years of experience in data center or IT Command Center operations
5 years experience with incident response in global enterprise environments
5 years experience collaborating with cross-functional technical and business teams to resolve complex IT service issues
Willingness to work flexible shifts, including evenings, weekends and holidays. Schedules may fluctuate according to staffing needs and the ability to work a variety of shifts is essential
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Preferred
Excellent verbal and written communication skills with the ability to convey technical information to non-technical stakeholders clearly and effectively
Ability to manage multiple high-priority tasks simultaneously with analytical mindset to proactively solve problems
Strong understanding of ITIL-based processes, especially: Event Management, Incident Management, Change Enablement, and Problem Management
Hands-on experience with monitoring tools such as: Splunk, SolarWinds, DataDog, NetScout (nGenius), Nagios, Spectrum
Ability to create and interpret Wireshark captures for incident analysis
Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
Benefits
Healthcare
Wellness
Retirement
Work/life benefits
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
bloomberglaw.com
2026-01-22
Business Insider
2026-01-09
Company data provided by crunchbase