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Eaton · 3 days ago

Senior Field Service Representative

Louisville, KY

Full-time

Hybrid

Mid, Senior Level

$83K/yr - $121K/yr

3+ years exp

Eaton is a leading company in the field services industry, currently seeking a Senior Field Service Representative. The role involves supporting customers throughout the power system lifecycle, managing projects, and mentoring less experienced technicians while utilizing digital tools for remote work.

Electric Vehicle

No H1B

Responsibilities

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies

Manage small projects independently and lead FSR teams on larger projects

Generate timely and accurate service reports on work, product performance, and warranties

Provide recommendations for improved electrical systems

Cultivate strong relationships with customers, team members, and partners

Mentor less experienced technicians

Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualification

Electrical distribution systemsField service experienceTroubleshooting skillsBachelor’s degree in EngineeringNICET/NETA certificationCustomer relationship managementMentoring skillsProject management

Required

High School Diploma or GED equivalent or higher with minimum 3-5 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

No relocation offered, candidates must be within a 75-mile radius of Louisville KY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Must possess a valid driver's license in good standing