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Valley HealthCare System · 2 weeks ago

Customer Support Associate II

Morgantown Office - Morgantown, WV 26508

Full-time

Onsite

New Grad, Entry Level

Valley HealthCare System is a healthcare provider focused on delivering quality services to clients. The Customer Support Associate II is responsible for providing direct support services, managing phone lines, and assisting clients in various administrative tasks while ensuring compliance and excellent customer service.

Health CareHealth InsuranceInsuranceMental HealthPersonal Health

Responsibilities

Answers phones and picks up voice mail quickly

Submits tasks to the correct program / staff

Greets clients courteously when they arrive and appropriately verifies name, address and payers information at check in

Employee will ensure the clients are in compliance for their appointments either prior to being scheduled or prior to receiving services

Notifies appropriate personnel, including clinician, upon a visitor or client’s arrival

Operates normal office equipment such as computers, fax machines and copies as needed

Scan documents to computer system

Monitor / review’s the need for Doctor Orders for service and incident 2 billing

Maintains client financial information. This is to include the CRU, VACT, ACT and NB

Monitor and maintains staff listing in locations for scheduling purpose

Makes reminder calls for next day services for each Out Patient location

Assists with special projects including mass mailings

Greets the public coming in the building and assists them with their needs by directing them or securing appropriate personnel to assist them or by notifying appropriate personnel, including clinician, upon a visitor or client’s arrival

Employees are always expected to present and project a professional, businesslike image to customers, co-workers, and the public

Follows Valley’s policies and procedures in dealing with clients

Coordinates activities with other staff to ensure a smooth operation

Processing Releases of Information and records IOR in computer system

Helps to assure that the safety, health and well being of clients are always maintained in the lobby area

Monitors, maintains, and uses appropriately, all equipment and supplies

Supports and helps in the training of new employees

Cross-trains to perform all CSA duties

Attends in-service trainings and mandated meetings as assigned

Runs Medicaid reports to check client eligibility daily. Also, mid-month and month end. Updates in computer client financial eligibility and notifies staff if of any new information

Run’s Medicaid / Insurance pre-checks for CRU, ACT and NB programs before start of new month. Updates computer and notifies staff of any new information

Collects payment for service at time of service

Able to cover other locations when needed

OTHER DUTIES AS ASSIGNED

Qualification

Microsoft OutlookMicrosoft WordHealthcare proceduresPhone operator experienceReception experienceScheduling experienceGeneral typingClient communicationLimited supervisionEnglish language proficiencyOrganizational skills