Marketing.com ยท 2 weeks ago
Customer Service Rep/Project Manager
Hagerstown, MD
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
5+ years expMarketing.com is a technology-centered company that focuses on redefining marketing through a diverse and innovative team. The Customer Service Rep/Project Manager will develop high-level relationships with key stakeholders to ensure flawless project execution and lead customer service representatives to achieve efficiency and quality in project management.
AdvertisingDigital MarketingEmail MarketingMarketingSocial Media Marketing
Responsibilities
Provide first line of leadership to client service staff. Work with Client Services Manager to set clear expectations, and provide consistent, timely feedback
Works as a liaison between work group, and production control to provide proactive status updates
Establishes checkpoints on work-in-progress to guarantee accuracy of work performed. Communicates to plant personnel, sales department and customer. Solicit customer and sales feedback to continuous improvement of customer experience
Ensures operations management is provided the correct information, at the right time to allow for efficient, accurate project completion
Develop working relationships with customers through regular contact and communication. Understanding of customer requirements and expectations to ensure contract compliance
Analyze, plan and manage projected job requirements and materials in the most economical and efficient manner to save manufacturing time and resources
Coordinates projects across a variety vertical print markets to ensure accuracy and proper documentation
Develop a working relationship with production to assure understanding of company sales programs, while understanding production problems and opportunities
Assume responsibility for account documentation and data maintenance
Complete normal business reports as required
Inspects proofs, facilitates and troubleshoots progress of project to ensure on-time delivery
All other duties as assigned
Qualification
Required
Print experience is required for this position
Experience in the print industry required
Minimum of five years Customer Service experience
Preferred
Some college preferred
Leadership experience preferred
Knows competitors and how they operate; understands product flow and supply chain logistics as they relate to printing production and has a comprehensive understanding of the print process
Personally motivated to drive for results and success despite obstacles and opposition; Is able to make adjustments to accommodate changing situations, responds resourcefully to achieve better results
Task orientated with ability to think and lead at a strategic level
Benefits
Medical
Dental
Vision
Life insurance
Short & long-term disability
401k
PTO
Company-paid holidays
Company
Marketing.com
Marketing.com is a Provider of digital marketing services intended to address the demands of local marketing.
1001-5000 employees
H1B Sponsorship
Marketing.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Andy Johnson
Chief Operating Officer
Karen Korner
Retired Founder
Recent News
Company data provided by crunchbase