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Rivermark Community Credit Union · 3 weeks ago

Payment Services Manager

Oregon City, OR

Full-time

Hybrid

Mid, Senior Level

$33/hr - $46/hr

3+ years exp

Rivermark Community Credit Union is a progressive financial institution committed to transforming lives and communities. The Payment Services Manager role involves providing leadership in a collaborative environment, overseeing payment processing operations, and ensuring compliance with regulations while fostering team development and exceptional member service.

BankingFinancial Services

Responsibilities

Provides leadership to create a high-performing, creative, and collaborative work environment. Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employee’s strengths, developmental needs, and career goals

Oversees the daily processing and settlement of check processing, mailed in transactions, mobile deposit processing, wire processing, foreign check processing and ATM processing. Monitors and supports team to ensure member and employee requests submitted through various service request channels, meets the defined service level agreement. Engages team in using exceptional service skills, uncovering needs, establishing facts, and providing clear and relevant solutions

Develops and maintains comprehensive written procedures and quick guides for each area of responsibility, ensuring documentation reflects evolving trends and process enhancements

Coordinates and directs the daily operations of the functional area. Aligns work processes, job assignments, training and scheduling to support exceptional and frictionless member service. Performs quality assurance on their team’s work to monitor adherence to procedures, and service delivery to members and staff

Monitors processes and feedback for trends that could be indicative of a larger systemic issue, fraud or training needs. Communicates issues identified with appropriate management

Partners with internal and external auditors to conduct ongoing reviews of checks, wires, ATM and foreign item payment channels, ensuring compliance and operational effectiveness

Inspires a culture of continuous learning and seeks opportunities to streamline work processes, systems and procedures. Recommends, advocates and participates on projects and process improvements to enhance department efficiency and overall credit union performance

Qualification

Payment operations experienceOperations riskComplianceFinancial institution experienceBachelor's degreeNational Check Professional (NCP)Team buildingMicrosoft Office proficiencyProblem-solvingCommunication skillsOrganizational skills

Required

Bachelor's degree. An equivalent combination of education and experience will be considered in lieu of a degree

Minimum of three years progressive management experience

Minimum of three years' financial institution experience in an operations role required

Comprehensive knowledge and understanding of all applicable credit union policies and procedures, as well as state, federal, and compliance rules and regulations including, Regulation CC, Regulation J, OFAC, Uniform Commercial Code and Federal Operating Circulars

Must possess a strong understanding of operations risk and compliance and how to effectively apply it

Skilled at uncovering needs, understanding and defining a problem, collecting information, establishing facts, and making strong decisions

Able to create an environment where employees consistently provide professional, caring and individualized experience to members and employees

Ability to successfully interpret, gather, and leverage information to balance risk, and support organizational strategy and the member experience. Able to understand risk inherent in processes and apply appropriate controls

Excellent team building, goal setting and problem-solving skills. Ability to effectively develop and motivate employees

Leads by example and exhibits leadership abilities that create a high-performing, creative, and collaborative work environment that supports business objectives while reflecting and advancing the credit union's culture, vision, and values

Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships

Helps to create an environment where people feel welcome, have a sense of belonging, listened to and engaged

Strong written, verbal communication and interpersonal skills

Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, correspondence, system upgrades and system testing. Able to maintain high levels of confidentiality

Strong organization, planning and prioritization skills

Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications

Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours

Must be available to work between the hours of 7:30 a.m. and 6 p.m. Up to 90 days initial training on-site at Oregon City