Virginia Garcia Memorial Health Center · 3 months ago
Quality Assurance Manager
3305 NE Aloclek Dr, Hillsboro, OR, 97124, US
Full-time
Onsite
Mid, Senior Level
$93K/yr - $93K/yr
3+ years expVirginia Garcia Memorial Health Center is dedicated to providing high quality, comprehensive primary health care to the communities of Washington and Yamhill counties. The Quality Assurance Manager collaborates with clinical and operational leadership to ensure compliance with clinical standards, develops systems to prevent adverse patient outcomes, and coordinates the review cycle for policies related to patient safety and experience.
Health CareNon Profit
Responsibilities
Supervise Patient Engagement Specialist and support patient council implementation across all clinic campuses
Lead response to patient complaints and grievances; coordinate with clinic leaders to support them in facilitating person-centered, trauma-informed conversations leading to agreements for care and coordinated care conferences
Serve as primary contact with patient experience surveys (CAHPS) vendor
Support sites in evaluating and improving patient experience
Collaborate with department leaders to develop and implement training that promotes patient experience, patient safety and supports customer service activities
Review and track response to events submitted through the incident portal, meeting established goals for time to incident review and closure
Monitor trends in incidents across the organization to identify opportunities for system improvement for safety and care quality
Generate and share reports of incident submissions with service line and site leaders
Support clinical risk assessment activities related to patient care quality, experience and safety to meet external program requirements (i.e. FTCA)
Conduct reviews of sentinel events; organize initial response, coordinate Root Cause Analysis (RCA) meeting with staff and providers, and follow-up on findings and recommendations from RCA
Review and update organization policies and procedures related to patient safety, experience and quality assurance monitoring
Coordinate peer review activities in partnership with clinician leaders and subject matter experts
Contribute to development of clinician and site dashboards on patient experience, incidents, peer review and other metrics of quality and safety to inform coaching and credentialing processes
Identify issues related to staff and patient safety and experience, and partner with leaders to develop and/or standardize systems to improve outcomes
Partner with quality, compliance, health and safety, and other leaders and team members to design and deploy ways to monitor and improve safety and quality of care, including participation in internal clinic site visits and developing staff trainings
Participate in external site visits and certification processes, serving as a lead, coordinator, coach or participant depending on oversight agency
Create and present reports reflecting measures of quality, safety and patient experience for quality committees, organization leaders and Board of Directors
Contribute to, review and update of the Virginia Garcia Quality Management Plan
Manage budgets for the program and grants
Collaborate with department leaders in clinical risk management activities supporting FTCA requirements
Perform other duties as assigned
Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Qualification
Required
Bachelor's Degree
Registered Nurse (BSN) or comparable clinical licensure required
Three years of experience required either practicing in a primary care clinic (FQHC preferred) or working in healthcare quality and risk management in another medical setting
Experience with policy, procedure and/or protocol development
Demonstrated experience with quality assurance methodologies and performance measurement
Strong analytical reasoning, interpreting and evaluation of complex information
Strong project management and inter-departmental coordination
Ability to develop and manage high-level plans and strategies
Knowledge of patient safety strategies
Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and database software
Strong communication skills, both verbal and written
Ability to maintain confidentiality
Ability to work independently and on interdisciplinary teams and workgroups
Preferred
Master's degree in healthcare field preferred
Company
Virginia Garcia Memorial Health Center
Virginia Garcia Memorial Health provides high-quality, comprehensive & culturally appropriate health care to Washington & Yamhill counties.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gil Muñoz
Chief Executive Officer
Bella Bybee
Executive Assistant To Chief Financial Officer
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