Retreat Host jobs in United States
cer-icon
Apply on Employer Site
company-logo

Four Seasons Hotels and Resorts · 10 hours ago

Retreat Host

positionLanai City, HI
timeFull-time
remoteOnsite
seniorityEntry Level
money$30.57/hr - $30.57/hr
date1+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company that focuses on creating exceptional guest experiences. They are seeking a Retreat Host who will serve as a Hospitality Ambassador, blending guest service and local expertise to provide memorable experiences at their Sensei Lāna’i resort. The role involves assisting guests with various needs, sharing island insights, and ensuring a seamless stay.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Serve as the Hospitality Ambassador and first/last impression of the resort
Assist guests with luggage handling, including lifting and loading/unloading onto carts and vehicles
Engage with guests by 'Talking Story,' sharing island history, activity recommendations, and cultural insights
Provide personalized guest service, addressing questions, requests, suggestions, and concerns professionally
Assist with reservations for activities, dining, and special events
Escort guests around the resort as needed
Perform all check-out procedures upon guest departure
Maintain and manage an assigned cash float, following all resort policies
Respond to guest emails and chat inquiries promptly and professionally
Collaborate with third parties to help build guest itineraries
Assist with driving guests as needed in rare, extraordinary circumstances
And other duties as assigned by management

Qualification

Guest serviceLocal expertiseConcierge experienceFront desk experienceCultural insightsPositive attitudeCommunication skills

Required

Successful candidate must possess legal work authorization in United States
Tuberculous (TB) clearance card
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required
Warm, welcoming demeanor and a positive, guest-centric attitude

Preferred

Knowledge of local Lāna‘i culture, geography, and activities is a plus
1–2 years of prior experience in front desk, concierge, or guest service roles preferred

Benefits

100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!

Company

Four Seasons Hotels and Resorts

twittertwittertwitter
Glassdoor4.1
company-logo
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
dateFounded in 1961
location
Toronto, Ontario, CAN
people-size10001+ employees
web-link
http://www.fourseasons.com

Funding

Current Stage
Public Company
Total Funding
$579M
Key Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity

Leadership Team

leader-logo
Alejandro Reynal
President and CEO
linkedin
leader-logo
Sudhakar Veluru
CIO / CTO
linkedin

Recent News

PR Newswire
Four Seasons Appoints Roberto Eggs and Angelica Cheung to Board of Directors
2026-01-14
Canada NewsWire
Four Seasons and Catuaí Asset Announce Luxury Beachfront Hotel in Rio de Janeiro, Brazil
2025-12-10
The Rio Times
Four Seasons To Reopen Rio’s Iconic “Marinão” As Ultra-Luxury Beachfront Hotel In 2029
2025-12-10
Company data provided by crunchbase