Peoples Bank · 2 weeks ago
Virtual Teller
Wilmington, OH
Full-time
Hybrid
Entry Level
1+ years expPeoples Bank is a growing community bank dedicated to improving local communities and providing excellent customer service. The Virtual Teller position involves assisting customers with transactions and inquiries through the Interactive Teller Machine Virtual Center, ensuring a high level of service and confidentiality.
BankingFinanceFinancial Services
Responsibilities
Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times through the Interactive Teller Machine Virtual Center
Develop and retain the virtual customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence, problem resolution, while maintaining a positive demeanor
Maintain a position of trust and responsibility by keeping all customer business confidential
Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult
Receives checks and cash virtually for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability
Follow operational standards regarding security, risk management, and compliance
Consistently completes required training for all bank and branch policies and procedures
Maintain a working knowledge of the complete line of products and services offered
Deliver efficient results by handling client’s needs with the shortest wait times necessary
Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources
Will perform special projects as assigned
Qualification
Required
High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience
Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail
Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel)
Excellent verbal and written communication skills
Trustworthy and confidential behavior is essential in this role
Positive and professional attitude
Punctual, present, and excellent work ethic at scheduled time(s)
Proven team player
Must be able to travel to attend internal education and meetings which in some circumstances may include overnight stay
Reliable transportation to arrive to and from ITM call center
Presentable via video chat/display while maintaining Bank and Retail Standards
Benefits
401(k) retirement plan with an employer match
Employee stock purchase plan
Various education assistance programs such as student loan and tuition paydown/reimbursement
Paid vacation
Holidays
Company
Peoples Bank
Since 1902, Peoples Bank has grown from its Marietta, Ohio roots into a $9.6 billion diversified financial services holding company.
Founded in 1997Lawrenceville, New Jersey, USA
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-02-09IPO
Leadership Team
Tyler Wilcox
President and Chief Executive Officer
Hugh Donlon
Executive Vice President - Community Banking
Recent News
2025-10-21
2025-10-21
2025-10-20
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