Call Center Agent jobs in United States
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Armstrong Bank · 2 weeks ago

Call Center Agent

positionFSM Corporate - Fort Smith, AR 72903
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Armstrong Bank is a financial institution that is seeking a Call Center Agent to interact with and assist customers by phone. The role involves responding to inquiries, resolving issues, and delivering excellent customer service while adhering to bank policies and procedures.

BankingFinanceFinancial Services

Responsibilities

Ensure that customers are assisted promptly, primarily by telephone or electronically, and by meeting or exceeding Bank principles as identified in the SMILE program
According to policy, provide assistance by answering incoming customer phone calls and taking appropriate action for each call
Meet accuracy and correctness of work standards as required
Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution
Verify and ensure that appropriate action was taken in resolving customer issues
Deliver the ultimate customer experience by assisting every customer in a professional and efficient manner
Act as liaison between customers, corporate departments, and branch staff, as needed
Participate with team and other internal departments on process improvement projects and activities
Other duties, as assigned

Qualification

Customer service experienceHigh school diplomaCommunication skillsProblem-solving skillsTeam collaboration

Required

High school diploma or a GED required
Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job

Company

Armstrong Bank

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Armstrong Bank is a financial institution that provides personal and digital banking, investment, and lending across Oklahoma and Arkansas.
dateFounded in 1909
location
Okusu, Ch'ungch'ong-bukto, KOR
people-size201-500 employees
web-link
https://www.armstrong.bank/

Funding

Current Stage
Growth Stage

Leadership Team

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Alec Tahy
Vice President, Relationship Banker
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Matt Mason
Regional President
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