Custom Information Services · 1 month ago
IT Support Engineer – Helpdesk & Field Support | DFW, Texas
Texas, United States
Full-time
Onsite
Entry Level
1+ years expCustom Information Services is an established computer and technology support firm with over 30 years of experience in the DFW metroplex. They are seeking an IT Support Engineer to provide remote and on-site technical support, assist clients with technical issues, and contribute to a rewarding career in IT.
ConsultingEnterprise Resource Planning (ERP)Information Technology
Responsibilities
Assist our clients in solving technical support issues, provide remote and on-site support
Knowledge of PC and laptop installation and troubleshooting, desktop operating systems
Windows registry, productivity application such as MS Office, password resets, basic computer hardware and printer operation
Basic knowledge of TCPIP is required and general networking (DNS, DHCP, VLAN, VPN)
Must be able to manage AD user and computer accounts
Must be able to set up new users in O365
Assist users with technical issues and 'how to' questions
Be able to perform installation and configuration of hardware and software systems
Be able to write clear and concise documentation and instructions
Be able to manage and prioritize multiple tasks in fast paced environments and under pressure
Continuous improvement keeping current on new technology, industry trends and threats
Candidate must have reliable transportation, travel to client sites in the DFW area is a requirement
Excellent English verbal and written communications skills are required as you will be communicating with end users
Professional presentation and appearance. Dressing smartly, being clean and having good personal hygiene, and carrying yourself well is all part of making a strong first impression and appearing professional
Qualification
Required
Minimum 1 year of relevant IT experience
Excellent customer service skills
Great communication skills
Knowledge of PC and laptop installation and troubleshooting
Knowledge of desktop operating systems
Knowledge of Windows registry
Knowledge of productivity applications such as MS Office
Ability to perform password resets
Basic knowledge of computer hardware and printer operation
Basic knowledge of TCPIP
General networking knowledge (DNS, DHCP, VLAN, VPN)
Ability to manage AD user and computer accounts
Ability to set up new users in O365
Ability to assist users with technical issues and 'how to' questions
Ability to perform installation and configuration of hardware and software systems
Ability to write clear and concise documentation and instructions
Ability to manage and prioritize multiple tasks in fast paced environments and under pressure
Continuous improvement keeping current on new technology, industry trends and threats
Reliable transportation for travel to client sites in the DFW area
Excellent English verbal and written communications skills
Professional presentation and appearance
Associates or Specialized Training in relevant Course work
1 year or more as a Tier 1 with desktop, AD user account management, O365 and application support
Preferred
Previous MSP experience
A+ or equivalent certification
Network + or equivalent certification
Security + certification
Benefits
Comprehensive benefits package
Company
Custom Information Services
Custom Information Services is a MSP (managed service provider) and ERP consulting firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase