Pine Rest Christian Mental Health Services · 5 days ago
Patient Registration Manager Full Time
Grand Rapids, MI
Full-time
Onsite
Senior Level
5+ years expPine Rest Christian Mental Health Services is a leading non-profit behavioral health system dedicated to providing expert care for mental health and substance use disorders. The Patient Registration Manager will oversee the daily operations of the Contact Center, ensuring efficient patient access and supporting the registration process while fostering a welcoming environment for patients and staff.
Health CareHospitalMental HealthNon ProfitNursing and Residential CareRehabilitation
Responsibilities
Directly supervises staff responsible for the day-to-day operations of patient registration, intake, triage, assessment, admission, and placement of patients through a 24/7 healthcare system
Fosters a culture of welcome and healing for patients, families, staff, and community members
Leads department customer service initiatives
Reviews and monitors data to identify gaps and recommend opportunities for improvements, including registration errors, claim edit, CRM/phone call information
Serves as service line expert in patient registration processes, including identity and insurance verification, preservice collections, guarantor and chart creation, and customer service expectations
Maintains and educates Support Staff on Standards of Practice, including registrations functions, customer service expectations, and error correction
Oversee financial process of department including payroll, supply ordering, other processes that impact day to day operations
Provide exceptional customer support by promptly addressing concerns of customers and providers
Act as liaison between Contact Center Support Staff and other departments including units, HIM, Patient Accounts, and leadership
Provides direction and support to Support Staff for training and process improvement activities
Maintain supportive communications with team members and other leaders through regularly scheduled meetings, participation in multi-disciplinary meetings, and sharing outcomes with all team members when appropriate
Qualification
Required
Bachelor's degree in Healthcare Administration, Health Information Management, or related field is required
A minimum of 5 years of healthcare registration or front-end operations experience required
Preferred
Master's Degree is preferred
Experience in community/public health or behavioral health in a leadership capacity preferred
Revenue Cycle credential preferred (RHIA, CPB, or similar)
Benefits
Medical, dental, vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.
Company
Pine Rest Christian Mental Health Services
Pine Rest offers a full continuum of behavioral health services and is the second largest non-profit behavioral health system in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Langeland
Vice President of Continuum Development and Chief Information Officer
Marla Bliss
Executive Assistant to the CMO & CIO
Recent News
2024-01-28
2023-03-24
Company data provided by crunchbase