One to One Health · 4 weeks ago
Director of Clinical Operations
Corporate Headquarters - Chattanooga, TN 37402
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expOne to One Health is looking for a Director of Clinical Operations to join their team. This role involves developing, implementing, and evaluating clinical processes throughout the organization while ensuring the delivery of high-quality services to patients and maintaining positive client relationships.
Health CareHealth DiagnosticsHospital
Responsibilities
Responsible for the day-to-day management of staff scheduling, operations, and supervision of the assigned clinics and all its employees. Ensure staff is working productively and professionally
Responsible for ensuring the accuracy and completion of payroll
Will make, at a minimum, one visit to the assigned clinics once per quarter to ensure staff needs are met, and the clinic is operating within standards
Participates in the recruitment and selection process for medical providers, practice coordinators, and clinic staff
Ensures completion of regular performance appraisals and evaluations for all clinical staff
Ensure the opening of a new clinic is successful and work directly with the client to improve their health-related culture
Develops and maintains client relationships and attends client meetings
Develops, monitors, and evaluates processes to achieve performance guarantees and patient satisfaction as set forth by clients
Assists with planning and development of new clinical programs
Demonstrates an understanding of One to One Health’s mission in performing all aspects of the position
Demonstrates a caring and helpful attitude when interacting with patients, vendors, and fellow employees
Providers urgent clinic coverage should the need arise
Responsible for ensuring patient needs are met. Monitor patient feedback and leads the process of resolving complaints
Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as needed
Responsible for the coordination of all clinic services including but not limited to patient access, scheduling, EMR management, and supply management
Responsible for ensuring compliance with HIPAA. Responsible for legal requirements, standards, policies, and procedures including but not limited to those within the Compliance Process, DOH, and HIPAA
Serve as an on-site resource to support patients and staff, and ensure training and re-education are completed, as necessary
Ensure that office facilities and equipment are being maintained
Maintain clinic operating budgets
Communicate effectively and immediately to management regarding site and staff issues, including escalating staff, patient, or facility issues
Focus on areas of opportunity and drive the One to One Health team to ensure we deliver the best clinical care and patient outcomes
Qualification
Required
Flexibility with quick critical thinking skills is essential
Analytical skills necessary to accurately follow the latest facility policies and legal regulations
Detail-oriented with good organizational abilities
Skilled communicator with the interpersonal skills to collaborate with various professionals, including physicians, providers, nurses, medical assistants, and clients
Problem-solving skills to implement a creative solution that will not compromise patient care
At least two years' experience in practice management
Willing to travel required
Benefits
Medical, dental, and vision coverage effective day one of employment
Employees are eligible to contribute to the company 401k effective day one as well with a 5% match
Short term disability, long term disability, and basic life are covered by the employer for all full time staff members
PTO
Holidays
Gym stipend
TextCare services
Additional voluntary products
Company
One to One Health
One to One Health is a health management company that provides wellness services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Kinzler
Chief Executive Officer
Keith Helton
Founder
Recent News
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