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Deloitte · 2 weeks ago

CRM Creative Director / Copy Contractor (Remote)

United States

Contract

Remote

Mid Level

$90/hr - $100/hr

4+ years exp

Deloitte is a leading professional services firm, and they are seeking a CRM Associate Creative Director / Copy Contractor to craft dynamic customer experiences through creative storytelling and omni-channel communication. The role involves collaborating with strategists to enhance customer journeys, translating creative briefs into engaging assets, and ensuring cohesive campaign delivery across various channels.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

No H1B

Responsibilities

Conceptualize, write, and refine multi-channel assets with focus on email and direct mail, ensuring every word and story ladder up to client objectives, leverage insights from brief related to audience, personalization, and product, and deliver on campaign tone and brand voice

Collaborate with CRM strategists to map customer journeys and identify high-impact engagement moments, shaping messages that foster loyalty and maximize lifetime value

Translate creative briefs and business goals into actionable, engaging assets, incorporating data, feedback, and best practices to optimize campaign performance

Present creative ideas and rationales to clients and internal teams, championing narrative strategy and adapting to evolving feedback and real-time performance data

Work cross-functionally with designers, producers, and technologists to ensure cohesive and impactful omni-channel campaign delivery

Qualification

CopywritingCRM Campaign DevelopmentData-Driven MessagingCustomer Data AnalyticsCreative PortfolioCommunication SkillsPresentation SkillsCollaborative Mindset

Required

Bachelor's degree (or equivalent) in English, Communications, Marketing, Advertising, Digital Media, or related field

4+ years' experience in copywriting with a focus on CRM, digital, or content-driven marketing (brand, agency, or publisher environment)

Proven record in developing high-impact messaging for omni-channel CRM campaigns

Experience leveraging customer data and analytics to personalize messaging and drive campaign performance

Strong portfolio of work showcasing CRM, loyalty, and data-driven creative

Excellent communication and presentation skills, with a collaborative and strategic mindset

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship