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Berkley Technology Services · 2 weeks ago

Property Claims Director

Overland Park, KS

Full-time

Onsite

Director/Executive

10+ years exp

Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer Property and Casualty insurance company. The Property Claims Director is responsible for leading and managing the commercial property claims team, ensuring timely and accurate resolution of complex property claims while driving strategic claim handling and maintaining compliance with best practices.

Information TechnologyProject ManagementSoftware

No H1B

Responsibilities

The Property Claims Director is responsible for leading and managing the commercial property claims team, ensuring timely and accurate resolution of frequency and complex property claims

This role drives strategic claim handling, manages loss costs, and ensures compliance with best practices to deliver superior outcomes for insureds and the organization

Responsible for key functions related to attracting talent, retention, and development of claim organization

Will have direct management of a team of claim professionals handling complex claims

Establishes and maintains accountability in the development of claim professional technical prowess and encourages professional growth

Accountable for developing key performance indicators and participates in performance reviews

Closely working with the SVP, Chief Claims Officer on Vision, planning and execution to create a best in class claims organization

The development and use of metrics and analytics to identify trends

Direct management of the department’s internal quality audit process to ensure compliance with the best claim practices, processes and procedures

Completes quarterly audits to understand the health of the business and designs action plans to influence areas of opportunity

Includes maintaining a 90% meets rating within claim audits

Lead Round Table Discussions in accordance with department best practices

Partners for mutual success with internal and external stakeholders to meet and sustain a 90% in Customer Satisfaction Feedback

Sets strategic direction for managing property claims

Develop and lead large CAT (Catastrophe) event services, ensuring timely response and effective resource allocation

May conduct in-person visits to large or total loss claims to align vendors, assess progress, and meet directly with customers to reinforce service excellence

Collaboration with multiple departments to ensure sound reserving practices are in place and maintained

Partners with Actuary in claims reviews and develops communication cadence of loss trends

Knowledgeable in our targeted industries to identify risks, trends and support needs

Reports to reinsurers and facilitate the prompt collection of reinsurance on those matters where they are accountable

Ensuring compliance requirements are met through Large Loss Reporting to the WRB organization

Manage vendor relationships by selecting best-in-class vendors for optimal outcomes, monitoring performance, and conducting regular audits to ensure compliance and quality standards

Attends Industry conferences and disseminates industry trends to the claim organization

Maintains appropriate State Licenses which includes completion of Continuing Educations requirements

Develop relationships with peers across the WRBC operating units to share and learn industry trends

Drive adoption of emerging technologies (AI, predictive analytics, digital claims platforms) to improve efficiency and accuracy in property claims handling

Champion process automation and workflow optimization to reduce cycle times and enhance customer experience

Explore and implement advanced data analytics for trend identification, fraud detection, and loss prevention strategies

Foster a culture of continuous improvement by encouraging creative problem-solving and piloting innovative solutions

Collaborate with IT and vendor partners to integrate cutting-edge tools for virtual inspections, remote estimating, and catastrophe response

Qualification

Commercial property claimsLarge loss managementVendor managementData analyticsCPCU certificationLeadershipNegotiation skillsCommunication skillsBachelor's degreeAdvanced degree JDAdvanced degree MBAProperty coverage knowledgeBuilding codes knowledgeForensic accounting knowledgeContinuous improvement