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Gill Automotive Group · 3 months ago

Service Writer

Livermore, CA, 94551, US

Full-time

Onsite

Mid Level

Gill Automotive Group is seeking a Service Writer to join their dealership’s service team. In this role, you will be the primary point of contact for customers needing vehicle service and repairs, ensuring a smooth and customer-focused experience from start to finish.

AutomotiveCustomer ServiceRetail

Responsibilities

Greet customers, listen to their service needs, and create accurate repair orders

Maintain strong customer relationships and deliver consistent communication throughout the repair process

Monitor progress of repairs and keep customers updated regularly

Coordinate with technicians on timelines, parts needs, and job completion

Maximize service department profitability by identifying and offering recommended services and promotions

Uphold ethical standards and dealership policies

Participate in quality control and help develop standard operating procedures

Maintain a clean, professional, and organized work environment

Qualification

Automotive service advisor experienceDealership management systemsCustomer satisfaction trainingMultitasking skillsProficiency with computersStay focusedFluent in EnglishCommunication skills