LifeWave Corporate · 18 hours ago
Customer Service Representative
Draper, UT
Full-time
Onsite
Entry, Mid Level
2+ years expLifeWave Corporate is seeking a Customer Service Representative who is passionate about delivering top-notch customer service in a fast-paced environment. The role involves engaging with customers, processing orders, resolving challenges, and maintaining high-performance standards to enhance customer satisfaction.
Health Wellness & Fitness
Hiring Manager
Cristina T.
Responsibilities
Engage with customers in a professional, friendly, and enthusiastic manner, always keeping their needs front and center
Learn and communicate our products, promotions, services, and policies to support customer inquiries confidently
Assist customers in placing and tracking orders while ensuring smooth transactions
Work with internal teams to identify and solve customer concerns efficiently and effectively
Recommend additional products and services to enhance customer experience and maximize revenue
Meet or exceed key performance metrics, including call handling time, customer experience scores, and quality benchmarks
Create genuine connections with customers that foster trust and loyalty
Maintain accurate records of customer interactions, returns, and refunds while adhering to company policies
Remain engaged in all training sessions—whether in-person or virtual—to continuously refine your skills
Collaborate with teams on event-related tasks when needed
Qualification
Required
Must be 18 years of age or older
High school diploma or GED
2+ years in customer service
Strong verbal and written communication skills
Ability to handle escalated customer issues with professionalism and problem-solving skills
Experience using CRM systems and multi-channel communication tools
Excellent multitasking and time-management abilities
Ability to work well in a team environment
Strong sense of professionalism and discretion required
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
CRM and Telephony platforms (Exigo, Five9)
Payment processing tools (I Payout, NMI, Ingenico)
Typing speed: Minimum of 35 WPM
Preferred
Associate or bachelor's degree
Bilingual in English & Spanish
Call center experience
Experience in a high-volume customer service or contact center environment
Benefits
Opportunities for professional development and career advancement.
A supportive team culture that values growth and collaboration.
Company
LifeWave Corporate
Driven by innovation and proven by science, LifeWave is a breakthrough patented health technology company dedicated to honoring the light of life and harnessing the body’s natural energy to reverse aging and maximize human potential, while holding true to its values of high product standards, leading with service, being socially responsible, and striving to make a difference through unprecedented humanitarian advancement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aerin Lofton
Brand Partner
Jayme Knight
Optimal Health Advocate I Independent Brand Partner
Company data provided by crunchbase