BJ's Wholesale Club · 1 month ago
Warehouse Fulfillment Supervisor Grand Prairie
Grand Prairie, TX #0264
Full-time
Onsite
Entry, Mid Level
1+ years expBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The Warehouse Fulfillment Supervisor is responsible for providing leadership and direction within the club, driving performance, and managing the Omni team to ensure operational efficiencies and an outstanding member experience.
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Responsibilities
Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages
Perform all OMNI functions, lead the Omni team members and to establish operational efficiencies, maintain policies and procedures and deliver an outstanding member experience
Responsible for the administration of all digital initiatives including: BOPIC, Same Day Delivery, Curbside, Express Pay and Ship from Club
Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data
Lead through change. Model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively. Provide the information teams require to be successful
Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement
Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability
Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment and experience for the team members
Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent
Guarantee service excellence through all points of contact
Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean
Define and model GOLD- Grand opening look daily
Maintains a clean and organized area within the OMNI Space
Bin storage to organize members orders used based on gold standards
Storage bins regularly cleaned and maintained based on safety standards
Acquire a deep knowledge of key metrics and reporting for total club and department performance
Drive performance and profitability by using reporting to identify trends and areas of opportunity
Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
Communicate a simple message to your team on the connection between consistent operational performance and achieving club performance goals and metrics
Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area
Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas
Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Must be able to proficiently master utilization of digital devices
Communicates problems with inventory and/or equipment with Home Office and can recommend process improvements with inventory discrepancies
Identifies expired or short dated Items included on pick list and communicates concerns with Club Leadership
Ensures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure service level agreements are met. Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club
Teach, coach and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices
Directly manages and assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent. Assists in hiring, training, and performance management of all Omni team member. Ensuring all departments are properly staffed
Works with club team to have merchandise pulled from reserve area when possible, to avoid sales floor replenishment
Prints staging ticket, packing slip, shipping labels, and other related documents
Securely packages the order in accordance with standard operating procedures
Ensures the SFC/BOPIC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures
Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
Reviews and manages daily and weekly OMNI reporting
Required to meet OMNI productivity expectations regarding service level agreements (SLA's), performance metrics and goals
Maintain all club policy and procedures
Reviews ordering and replenishment of supplies for the department
Maintains all club policies and procedures, including proper dress code attire
Performs other duties as assigned, including working in other departments as needed
Regular, predictable, full attendance is an essential function of this job
Qualification
Required
Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting
Goal setting for performance and meeting deadlines
Organizing workflow
Assigning tasks, supporting staff, and reporting to Assistant Club Management
Monitoring employee productivity
Communicating with Club Leadership – relaying information
Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results. Able to own and deliver against strategic initiatives and objectives
Committed to driving outstanding service to all Members
Open shift availability required
Must be 18 years of age
Computer proficiency required
Preferred
Previous order pulling experience preferred
Previous RF scanner experience preferred
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase