Navy Federal Credit Union · 1 day ago
Lead Systems Analyst
Winchester, VA
Full-time
Onsite
Senior Level
5+ years expNavy Federal Credit Union is seeking a Lead Systems Analyst to lead systems analysis and act as the Experience Owner for their nCino/Salesforce platform. This role combines product ownership responsibilities with technical and analytical expertise to ensure solutions align with strategic objectives and regulatory compliance.
AssociationFinancial ServicesNon Profit
No H1B
Responsibilities
Collaborate with cross-functional teams to define and launch product vision and strategy for nCino/Salesforce
Own and manage the product backlog; refine and prioritize user stories based on business value and member impact
Translate program vision into actionable requirements and workflows; ensure conceptual and technical integrity
Partner with internal and external partners to integrate usability studies, user research, and market analysis into product requirements
Write requirements and define editorial workflow for business owner projects
Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
Direct and develop cross departmental and highly visible complex projects and assign tasks
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
Analyze product usage and practical data to determine changes in prioritization and feature enhancements
Serve as a change agent, promoting innovation and continuous improvement across the product team
Lead requirements gathering, documentation, and validation for lending technology solutions
Coordinate integration of solutions with existing applications; ensure compatibility and scalability
Develop test plans, facilitate user acceptance testing (UAT) when applicable, and manage release readiness
Apply change management principles to ensure smooth adoption of new features and processes
Mentor junior analysts and provide expert consulting for complex issues
Stay current with technology trends, regulatory impacts, and industry best practices
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent combination of training, education, and experience
5+ years in systems analysis or business analysis within financial services
Proven experience acting as a Product Owner or Experience Owner in an Agile environment
Hands-on knowledge of nCino and Salesforce platform capabilities (configuration, workflows, reporting)
Strong understanding of commercial lending processes (origination, servicing, compliance)
Extensive experience with advanced knowledge of systems analysis and design techniques in program development
Expertise in requirements gathering, process design, and solution documentation
Familiarity with Agile methodologies (Scrum, SAFe) and backlog management tools (ADO, JIRA)
Excellent communication and stakeholder management skills
Ability to influence, negotiate, and drive consensus across technical and business teams
Strong analytical and problem-solving skills; ability to manage multiple priorities
Ability to learn different collaboration or product management tools quickly
Advanced research, analytical, and problem-solving skills
Advanced skills identifying and analyzing business requirements and recommending solutions
Salesforce certifications (Administrator, App Builder, or nCino LOS experience)
Experience with DevOps and change management processes
Knowledge of Navy Federal products, services, and regulatory requirements
Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing
Experience in leading large projects/initiatives which have business risk and impact
Preferred
Background in technology or entrepreneurship
Advanced knowledge of credit union operations, commercial and small business lending processes and procedures
Working knowledge of Navy Federal's functions, operations, systems and organizational objectives
Benefits
Highly competitive pay
Generous benefits and perks
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
CEO
Kara Cardona
Chief Operating Officer
Recent News
San Bernardino Sun
2025-12-29
2025-12-15
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