Brigham and Women's Hospital · 1 month ago
Senior Practice Assistant
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$19.37/hr - $27.71/hr
3+ years expBrigham and Women's Hospital is a not-for-profit organization focused on patient care, research, teaching, and community service. The Senior Practice Assistant performs both administrative and clinical functions to support efficient clinical service operations, including scheduling patient visits and providing guidance to practice staff.
Health CareMedical
Responsibilities
Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Assist callers with routine inquiries and schedule appointments
Process patient billing forms and scan documents to patient medical records/LMR
Acts as "Super User" for scheduling, registration, and billing systems
Provides assistance and training to others in these areas
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level
Provides functional guidance to Office and Practice Assistants
In conjunction with the Supervisor, oversees the daily activities of practice staff
May be required to accept co-payments
Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
High school diploma or GED required; post-high school education preferred
Minimum three-five years of applicable work experience required
Additional training in office systems preferred
Knowledge of practice operations and standards
Understanding of procedures including filing, copying, scanning, printing, and faxing
Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information
Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner
Ability to manage work processes in a neat and orderly way and to sort and alphabetize
Ability to manage multiple tasks effectively, follow established protocols, and work within systems
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages
Ability to type and enter data at an entry level. Entry level understanding of applicable systems
Understanding of the appropriate use and importance of related forms
Basic understanding and use of medical terminology
Basic comprehension of insurance types and referral process
Basic comprehension of registration and fiscal information
Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA
Preferred
Post-high school education preferred
Additional training in office systems preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Brigham and Women's Hospital
Brigham and Women's Hospital is an academic medical center based in Boston, Massachusetts.
10001+ employees
H1B Sponsorship
Brigham and Women's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (174)
2023 (202)
2022 (220)
2021 (137)
2020 (157)
Funding
Current Stage
Late StageTotal Funding
$22.15MKey Investors
American Medical AssociationThe Leona M. and Harry B. Helmsley Charitable TrustMassachusetts Life Sciences Center
2023-06-21Grant
2022-06-30Grant· $16M
2021-01-08Grant· $0.4M
Leadership Team
Caroline Fox
Associate Professor (Part Time), Medicine
David Silbersweig
Chairman Emeritus
Recent News
Company data provided by crunchbase