LendingClub · 2 weeks ago
Lead Product Manager — Growth & Customer Experience (Embedded Lending)
San Francisco, CA
Full-time
Hybrid
Lead/Staff
$190K/yr - $215K/yr
8+ years expLendingClub is the leading digital marketplace bank in the U.S., dedicated to helping members secure affordable credit. The Lead Product Manager will focus on optimizing the customer experience and growth through data-driven strategies and cross-functional collaboration.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
Responsibilities
Own and optimize the end-to-end origination funnel across web, mobile, and API experiences
Identify friction using quantitative data, experimentation, and qualitative insights, then test and ship improvements quickly
Improve conversion, approval rates, and time-to-decision while maintaining compliance and strong credit quality
Map borrower and merchant journeys to uncover usability gaps and unmet needs
Define intuitive, confidence-building user flows with a strong attention to UX quality
Advocate for simplicity by removing unnecessary steps, complexity, and operational friction
Prioritize initiatives using clear success metrics, quantified impact, and business alignment
Lead cross-functional execution from discovery through launch and ongoing optimization
Partner closely with engineering to deliver reliable, observable, and scalable platforms for merchant partners
Ensure strong funnel instrumentation, clean eventing, and actionable dashboards
Self-serve insights using SQL and analytics tools to validate hypotheses
Run A/B tests and progressive rollouts as a core part of the product development lifecycle
Partner with Risk, Data Science, and Compliance to improve identity, fraud, and underwriting flows
Ship decisioning enhancements that reduce losses without introducing unnecessary friction for good customers
Enhance merchant onboarding, reporting, CRM workflows, and internal tools to increase activation and efficiency
Lead transitions from legacy systems to modern platforms
Shape a high-quality developer experience for partners integrating with LendingClub APIs
Qualification
Required
8+ years of product management experience, ideally in fintech, lending, payments, or consumer-facing platforms
Bachelor's degree in a related field; or equivalent practical experience
Growth-minded and highly analytical, with deep experience in funnel optimization, experimentation, and hypothesis-driven development
Strong customer empathy and discovery skills, with an instinct for simple, intuitive, and high-quality user experiences
Comfortable using data to inform decisions, including hands-on experience with SQL and analytics tools such as Heap or Snowflake
Experienced partnering cross-functionally with engineering, design, risk, data science, compliance, operations, and go-to-market teams
Able to balance growth, customer experience, and regulatory requirements in a complex environment
Familiar with origination flows, KYC/KYB, fraud, underwriting, and partner integrations
Preferred
experience with merchant-led sales models or the home improvement ecosystem
Benefits
Medical, dental and vision plans for employees and their families
401(k) match
Health and wellness programs
Flexible time off policies for salaried employees
Up to 16 weeks paid parental leave
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
Kleiner PerkinsUnion Square VenturesFoundation Capital
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
Chief Executive Officer
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
2025-11-24
Company data provided by crunchbase