Client Success Specialist jobs in United States
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Checkwriters ยท 1 month ago

Client Success Specialist

positionNorthampton, MA
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$50K/yr - $65K/yr

Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. They are seeking a dynamic, customer-focused professional to help onboard and support clients using their Payroll, HR, and Attendance platform.

Human Resources

Responsibilities

Guide new and existing clients through onboarding, upgrades, and product adoption
Coordinate onboarding timelines, communications, and project milestones
Build strong, trust-based relationships with clients and internal teams
Collaborate across departments to ensure a smooth post-onboarding handoff
Communicate progress updates and anticipate potential roadblocks
Identify opportunities to improve processes and enhance our products
Support special projects as needed

Qualification

HRIS knowledgePayroll systems knowledgeClient-facing serviceMicrosoft Office proficiencyPresentation skillsOrganizationAttention to detailTeam-first mindsetWork ethicPositive attitudeFlexibility

Required

A motivated, relationship-driven individual with a passion for helping businesses thrive
Honesty, reliability, and positivity in every interaction
Thrives in a fast-paced, client-facing role
Guide new and existing clients through onboarding, upgrades, and product adoption
Coordinate onboarding timelines, communications, and project milestones
Build strong, trust-based relationships with clients and internal teams
Collaborate across departments to ensure a smooth post-onboarding handoff
Communicate progress updates and anticipate potential roadblocks
Identify opportunities to improve processes and enhance our products
Support special projects as needed
Strong presentation skills and comfort learning software
Ability to understand client needs and keep projects moving
Flexibility, organization, and attention to detail
Proficiency with Microsoft Office
A team-first mindset, strong work ethic, and positive attitude

Preferred

Experience delivering exceptional client-facing service (banking, HR, payroll, or insurance a plus)
Knowledge of HRIS, Payroll, or Attendance systems
Candidates with experience in Banking, Finance, Human Resources, or Sales are encouraged to apply!

Benefits

Competitive pay
Benefits
Generous PTO
A modern and comfortable workspace
Plenty of team events

Company

Checkwriters

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Checkwriters is a payroll and HR services company focused on optimizing every step of the customer experience.
dateFounded in 1989
location
West Springfield, Massachusetts, USA
people-size51-200 employees
web-link
http://checkwriterspayroll.com

Funding

Current Stage
Growth Stage

Leadership Team

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Andrew Anderlonis
Chief Technology Officer
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Dakota Hebert
Chief Marketing Officer
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Company data provided by crunchbase