Checkwriters · 1 month ago
Client Success Specialist
Northampton, MA
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $65K/yrCheckwriters is a payroll and HR services company focused on elevating every step of the customer experience. They are seeking a dynamic, customer-focused professional to help onboard and support clients using their Payroll, HR, and Attendance platform.
Human Resources
Responsibilities
Guide new and existing clients through onboarding, upgrades, and product adoption
Coordinate onboarding timelines, communications, and project milestones
Build strong, trust-based relationships with clients and internal teams
Collaborate across departments to ensure a smooth post-onboarding handoff
Communicate progress updates and anticipate potential roadblocks
Identify opportunities to improve processes and enhance our products
Support special projects as needed
Qualification
Required
A motivated, relationship-driven individual with a passion for helping businesses thrive
Honesty, reliability, and positivity in every interaction
Thrives in a fast-paced, client-facing role
Guide new and existing clients through onboarding, upgrades, and product adoption
Coordinate onboarding timelines, communications, and project milestones
Build strong, trust-based relationships with clients and internal teams
Collaborate across departments to ensure a smooth post-onboarding handoff
Communicate progress updates and anticipate potential roadblocks
Identify opportunities to improve processes and enhance our products
Support special projects as needed
Strong presentation skills and comfort learning software
Ability to understand client needs and keep projects moving
Flexibility, organization, and attention to detail
Proficiency with Microsoft Office
A team-first mindset, strong work ethic, and positive attitude
Preferred
Experience delivering exceptional client-facing service (banking, HR, payroll, or insurance a plus)
Knowledge of HRIS, Payroll, or Attendance systems
Candidates with experience in Banking, Finance, Human Resources, or Sales are encouraged to apply!
Benefits
Competitive pay
Benefits
Generous PTO
A modern and comfortable workspace
Plenty of team events
Company
Checkwriters
Checkwriters is a payroll and HR services company focused on optimizing every step of the customer experience.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Anderlonis
Chief Technology Officer
Dakota Hebert
Chief Marketing Officer
Company data provided by crunchbase