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Nex · 2 weeks ago

Head of Fulfillment & Logistics / Supply Chain Program Manager

San Jose, CA

Full-time

Hybrid

Director/Executive

$120K/yr - $180K/yr

7+ years exp

Nex is on a mission to help families rediscover the joy of movement. They are seeking a supply chain professional to lead demand fulfillment operations and spearhead the go-to-market supply chain and fulfillment strategy for international expansion.

Digital EntertainmentiOSMobileVideoVideo Games

Senior Management

Responsibilities

Manage demand planning, retailer and distributor forecasts, inventory allocation and order planning, and PO/order execution

Drive technology solution to manage omni-channel order management and data integration with ERP system

Own S&OP alignment on demand forecast for all markets to support revenue and service goals

Source, select, and manage 3PL partners in the all markets

Ensure inventory accuracy, SLA performance, and optimized warehouse processes and cost

Oversee regional distribution strategy as Nex expands globally

Manage all inbound/outbound freight (air/ocean) and logistics providers

Own import/export compliance, customs documentation, HTS classification, duties/tariffs, and valuation rules

Optimize landed cost by choosing the right modes, routings, and compliance strategies

Build and run end-to-end returns, warranty, and refurbishment operations

Improve customer experience by reducing turnaround time and simplifying returns

Manage repair/refurbishment partners and optimize total cost of service

Define, collect, and monitor logistics KPIs (OTD, cost, accuracy, cycle time, return/refurb metrics)

Lead cross-functional readiness for new product launches and new market entries

Drive continuous improvement and cost-reduction initiatives

Qualification

Global logistics managementDemand forecastingCustoms compliance3PL managementERP/WMS systemsVendor managementProject managementCommunication skillsProblem-solving