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Cisco · 2 weeks ago

Product Adoption Manager - Content & Journeys (Spaces) (Hybrid)

San Francisco, CA

Full-time

Hybrid

Senior Level

$152K/yr - $222K/yr

5+ years exp

Cisco is a leading technology company revolutionizing data and infrastructure connectivity. They are seeking a Product Adoption Manager to lead initiatives that enhance user engagement and drive customer success for their Cisco Spaces platform, focusing on content creation and cross-functional collaboration.

Communications InfrastructureEnterprise SoftwareHardwareSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Own and innovate the end-to-end digital customer journey, owning the design, development, and execution of coordinated experiences that drive adoption, engagement, and customer satisfaction across collateral and tools, campaigns, and digital + physical events

Develop and handle a comprehensive library of adoption-focused content, including knowledge base articles, how-to-guides, videos, return on investment and value documents, interactive walkthroughs, one-pagers, and presentation decks

Develop LMS based training modules that empower users to improve product value, drive adoption, and achieve business success

Build in-product messaging or technical and business users to facilitate user adoption and expansion

Develop and maintain standard methodology guides, runbooks, set-up guides, FAQs, checklists to improve user experience

Work closely with technical product managers to validate use cases and develop reference architectures and onboarding materials

Email, communities, in-product messaging, adoption focussed digital bootcamps and webinars

Develop compelling advocacy materials, including presentation decks, blogs, videos, and success stories

Analyze user feedback, usage patterns, and adoption metrics to optimize and improve the adoption process

Qualification

SaaS experienceDigital adoption toolsContent developmentCustomer engagementCustomer journey mappingData-driven decision-makingIndoor Location ServicesCopywriting skillsUI/UX designAnalytical skills

Required

5+ years of experience in an adoption manager role or similar role defining adoption strategies and customer engagement in a SaaS company

Experience in customer training, onboarding, and driving adoption strategies

Proficient in digital adoption technologies and tools such as HubSpot, Salesforce, Pendo, Unbounce, LMS systems, and content development and prototyping tools such as Canva, Figma, Adobe Premier Pro, etc

Proficiency in MS Word, Excel, and PowerPoint

Preferred

Intellectually curious with a strong background in customer journey mapping, qualitative and quantitative research, and data-driven decision-making

Domain knowledge of Indoor Location Services, IoT, mapping, and networking

Demonstrated ability in launching and growing innovative cloud/SaaS products

A mix of right brain creative skills with left brain analytical skill to drive customer wow factor and tailor messaging to different audiences

Has great copywriting skills, a flair for design (UI/UX) and technical understanding

Strong ability to develop compelling, user-focused content across multiple formats

Ability to get into the details with SaaS product adoption, automation and analytics tools

Benefits

Medical, dental and vision insurance

A 401(k) plan with a Cisco matching contribution

Paid parental leave

Short and long-term disability coverage

Basic life insurance

10 paid holidays per full calendar year

1 floating holiday for non-exempt employees

1 paid day off for employee’s birthday

Paid year-end holiday shutdown

4 paid days off for personal wellness determined by Cisco

16 days of paid vacation time per full calendar year

Flexible vacation time off program

80 hours of sick time off provided on hire date and each January 1st thereafter

Up to 80 hours of unused sick time carried forward from one calendar year to the next

Optional 10 paid days per full calendar year to volunteer

Company

Cisco

Glassdoor4.3

Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.

Founded in 1984

San Jose, California, USA

10001+ employees

http://www.cisco.com

H1B Sponsorship

Cisco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1238)

2024 (1231)

2023 (1273)

2022 (2127)

2021 (1991)

2020 (1173)