Tier2 Technical Support Representative jobs in United States
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Optos · 3 months ago

Tier2 Technical Support Representative

positionMarlborough
timeFull-time
remoteOnsite
seniorityMid Level
money$60K/yr - $65K/yr

Optos is looking for a Tier 2 Technical Support Representative to join their Customer Service Department in Marlborough, MA. The role involves assisting customers with complex technical issues and providing support for their custom Windows application and network-related problems.

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Comp. & Benefits

Responsibilities

Answer all customer enquiries concerning operation and configuration of the Daytona, California, Monaco, Silverstone and Nikon Retina Station
Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues
Log every interaction into the CRM system
Call escalation to support teams for critical issues
Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses
Research technical and software issues to identify trends for early detection and repair

Qualification

Windows operating systemsPC hardware configurationNetworking knowledgeCRM system experienceTelephone communication skillsCustomer relationship skillsAdaptability to new technologiesMS Office applicationsProblem solving skillsTeamworkTime management

Required

Extensive knowledge and practical experience of operating systems including Windows 7/10/11 essential
PC hardware and configuration skills essential
Intermediate networking knowledge required
Previous experience working in a customer care environment
Excellent problem solving, telephone and communication skills
Knowledge of IT operations, responsibilities, workflow processes and procedures to resolve inquiries independently
Good customer and vendor relationship skills
Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company
Ability to work flexibly with the team to ensure timely delivery of service
Ability to produce high quality work under pressure and within tight timescales
An ability to work within tight deadlines and manage time effectively
Strong team player with flexible attitude to work priorities
Excellent computer skills (MS Office applications and Internet browsers)

Benefits

Highly competitive compensation and benefits package

Company

Optos

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Optos operates as a medical retinal imaging company.
dateFounded in 1992
location
Dunfermline, Fife, GBR
people-size501-1000 employees
web-link
http://optos.com

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
NHS England
2020-09-11Grant
2015-02-27Acquired
2006-02-15IPO

Leadership Team

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Robert Kennedy
Chief Executive Officer
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Quinn Lyzun
President, Americas
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Recent News

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Company data provided by crunchbase