JCPenney · 2 months ago
Specialty Assistant - Wolfchase Galleria
Memphis, TN
Part-time
Onsite
New Grad, Entry Level
$13/hr - $16.25/hrJCPenney is a shopping destination for diverse, working American families, offering a broad portfolio of fashion, apparel, home, beauty, and jewelry. The Specialty Associate will contribute to profitable sales growth by providing exceptional customer service, assisting customers in finding products, and meeting sales goals.
E-CommerceFashionRetail
Responsibilities
Greets and assists customers in finding products and delivers exceptional customer service
Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers
Meets or exceeds sales goals and productivity standards
Partners with team members and actively listens to all customer issues
Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process
Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise
Maintains sales floor recovery process to ensure a clean and organized store environment
Completes pricing and signing processes in specialty businesses
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance
Qualification
Required
In-depth product knowledge
Passion for service
Ability to build clientele
Meet sales goals
Exceptional customer service skills
Ability to inform customers of key product attributes and care/protection plans
Ability to suggest additional products to customers
Ability to meet or exceed sales goals and productivity standards
Ability to partner with team members
Active listening skills
Participation in inventory process
Ability to maintain sales floor recovery process
Ability to complete pricing and signing processes in specialty businesses
Support company shrink and safety initiatives
Consistently meet established performance standards
Problem-solving skills
Ability to make smart decisions that drive sales, profit or customer service
Efficient and effective work execution
Inspire strong performance in self and others
Provide great customer service
Cooperate and build positive, inclusive and respectful relationships
Take accountability for actions and outcomes
Proactively find ways to improve the customer experience
Show confidence and courage to do what's right
Take action with energy and urgency
Benefits
Medical/dental/vision
Term life insurance
Paid vacation/holidays
401(k) with Company match
Associate discount on JCPenney merchandise
Eight paid holidays during the calendar year
Company
JCPenney
JCPenney is a chain of American mid-range department stores.
Founded in 1902
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
Wells Fargo
2025-01-08Acquired
2020-12-08Post Ipo Debt· $1.5B
2020-05-26IPO
Leadership Team
Keith Melker
Chief Financial Officer
M
Marie Lacertosa
SVP, Supply Chain
Recent News
Home Textiles Today
2026-01-17
Business Wire
2026-01-16
2026-01-16
Company data provided by crunchbase