MH Switchboard Operator jobs in United States
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Brown University Health ยท 2 weeks ago

MH Switchboard Operator

positionTaunton, MA
timePart-time
remoteOnsite
seniorityEntry Level
money$17.33/hr - $25.26/hr
date1+ years exp

Brown University Health is dedicated to healthcare excellence and is seeking a MH Switchboard Operator to manage incoming calls. The role includes screening calls, directing them to appropriate personnel, and maintaining records of switchboard functions.

EducationHealth CareMedicalUniversities

Responsibilities

Opens/closes switchboard following standard procedure
Screens all calls and following clinic guidelines directs appropriately to physicians, other medical personnel, administrators and support staff
Keeps records of switchboard function as directed
Takes messages following guidelines related to timeliness and Places return calls as requested
Pages staff and makes announcements as directed
Announces emergencies following clinic protocol
Assists other departments as directed

Qualification

Switchboard operationsCustomer serviceOperating switchboard equipmentScreening callsStress managementTeam collaboration

Required

High school diploma
Minimum of one year experience in switchboard operations, preferably in health care setting
Knowledge of clinic policies and procedures related to switchboard operations
Knowledge of how to operate switchboard equipment
Knowledge of customer services principles and techniques
Skill in screening and directing calls in pleasant and expeditious manner
Skill in efficiently operating console and peripherals
Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison
Ability to adapt and learn how to use new switchboard equipment
Ability work cooperatively as member of clinic's front-line service team
Ability to respond to stressful/emergency situations in calm and effective manner

Company

Brown University Health

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Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
dateFounded in 1994
location
Providence, Rhode Island, USA
people-size10001+ employees
web-link
https://www.brownhealth.org

Funding

Current Stage
Late Stage

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