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Inside Higher Ed · 3 weeks ago

Site Administrative Associate, Northeast Regional Center

Philadelphia, PA

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Inside Higher Ed is seeking a Site Administrative Associate for the Northeast Regional Center. This part-time, temporary position involves providing front-line support for students, managing student intake, and delivering high-quality customer service.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Greet and assist students, faculty, staff, and visitors with general and enrollment-related inquiries

Manage student intake using queuing system software and maintain appointment scheduling tools

Utilize institutional systems, including Banner and Slate, to research student information, support accurate intake, and ensure students are appropriately routed to services and resources

Provide high-quality customer service to internal and external constituents in a courteous, professional, and pleasant manner, while consistently maintaining a professional appearance

Communicate effectively in person, by phone, and via email; redirect calls and share College information appropriately

Follow up with students regarding enrollment matters and respond to inquiries or concerns as needed

Provide campus tours to prospective students and families

Cultivate and maintain positive working relationships with NERC staff and faculty

Share student needs or concerns with the NERC Manager and/or Executive Director

Prepare and process forms, records, and reports using systems such as Banner, Microsoft Word, Excel, Outlook, and queuing software

Maintain current knowledge of Enrollment Services and other College services (e.g., Admissions, Academic Advising, Financial Aid, Counseling) to help resolve student questions

Support outreach, recruitment, and retention efforts by assisting with calling campaigns, data collection, and basic research tasks

Assist with planning, coordination, and execution of special events at the NERC

Ensure the confidentiality and security of student records in accordance with FERPA and College policies

Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds

Perform assigned duties in a manner consistent with the mission, goals, and core values of the College

Perform other duties as assigned

Qualification

Customer service skillsMicrosoft Office SuiteOrganizational skillsCommunication skillsInterpersonal skillsMultilingual abilityProblem-solving abilityAttention to detail

Required

High School diploma or equivalent required

A minimum of one (1) year of related experience working in a community-based or educational setting

Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is required

Excellent organizational, communication, and interpersonal skills

Ability to work independently and collaboratively with minimal supervision

Proven ability to manage multiple tasks and prioritize effectively

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required

Effective verbal and written communication skills required

Strong attention to detail and problem-solving ability

Ability to maintain professionalism and a positive demeanor at all times

Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required

Preferred

Associate's degree (or two years of college level coursework) preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning

Multilingual ability (e.g., Spanish, Arabic, Russian, Uzbek, Mandarin Chinese) preferred