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SIA Group, Inc. · 16 hours ago

Employee Benefits Account Manager

Wilmington, NC

Full-time

Onsite

Mid Level

SIA Group is a full-service, independent insurance agency with a mission to deliver exceptional service and innovative solutions to help businesses thrive. The Employee Benefits Account Manager will manage a portfolio of employer groups, ensuring smooth operations and client satisfaction while handling benefits administration and compliance.

Auto InsuranceCommercial InsuranceConsultingEmployee BenefitsFinancial ServicesInsuranceLife InsuranceProperty InsuranceRisk Management

Responsibilities

Drive client satisfaction and retention while identifying growth opportunities

Manage eligibility changes, coverage transitions, and COBRA compliance

Lead open enrollment planning and execution

Manage the renewal process for client benefits packages, including negotiations and plan updates

Ensure compliance with ACA, ERISA, HIPAA, and other regulations

Build and maintain benefit structures in Employee Navigator; troubleshoot EDI issues

Collaborate with carriers and vendors for seamless integrations

Use Excel to analyze claims data and benefits metrics

Qualification

Benefits administrationExcel VLOOKUPExcel Pivot TablesEmployee NavigatorInsurance operationsDetail-orientedCustomer-focused

Required

Experience in benefits administration, HR support, or insurance operations

Tech-savvy with strong Excel skills (VLOOKUP, Pivot Tables)

Familiarity with platforms like Employee Navigator and payroll systems (ADP, Paylocity)

Detail-oriented, organized, and customer-focused

Ability to obtain insurance licensing within 60 days of hire

Benefits

401(k) with company match

Generous PTO and paid holidays

Wellness resources to keep you at your best

Ongoing training and development programs

Competitive salary

Comprehensive benefits package

Company

SIA Group, Inc.

Challenged by an increasingly complex and regulated environment, businesses and families need a trusted advisor who provides solutions that protect their assets.

Founded in 1975