Waystar · 2 days ago
Payment Operations Technical Support Specialist
Louisville, KY
Full-time
Onsite
Mid LevelWaystar is a company that simplifies healthcare payments through innovative technology and robust support. The Payment Operations Technical Support Specialist role is focused on providing tier 2 support for patient statement solutions, managing client requests, and ensuring accurate data processing.
FinanceHealth CarePaymentsSoftware
Responsibilities
Manage and respond to client cases from a centralized support queue, ensuring timely resolution of all requests and issues
Analyze and troubleshoot data files in various formats (e.g., .txt, .csv, .xml, .pdf) to validate content and resolve formatting or delivery issues
Use tools such as UltraEdit, Adobe Acrobat, and Microsoft Excel to examine data, verify outputs, and assist in technical troubleshooting
Act as the primary point of contact for assigned cases involving statement setups, configuration changes, troubleshooting errors, and general inquiries
Coordinate with internal teams and external vendors to track progress, communicate updates, and follow through to resolution in a structured, organized manner
Collaborate cross-functionally to identify root causes and implement solutions for both routine and escalated support cases
Maintain clear, organized documentation of case activity, findings, client communication, and solution steps
Support new client implementations by configuring and validating statement output based on client requirements
Contribute to internal knowledgebase documentation and process improvement initiatives to enhance team efficiency and service quality
Qualification
Required
Bachelor's degree is required
Medical Practice experience
Experience with the implementation of a system software
Demonstrated experience in project management
Ability to multi-task and prioritize effectively
Serve as a liaison between client and internal project team
Ability to adapt to various levels and possess influencing skills at all levels
Must be a quick learner and self-motivated
Demonstrated problem solving skills, be process driven, but must be able to work in a team environment
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2025-12-29
2025-11-01
Company data provided by crunchbase