Optimizely · 3 weeks ago
Senior Value & Adoption Advisor
United States
Full-time
Remote
Mid, Senior Level
2+ years expOptimizely is on a mission to help people unlock their digital potential by reinventing how marketing and product teams create and optimize digital experiences. The Senior Value & Adoption Advisor will leverage their experience in consultative customer service and project management to help customers implement AI-driven workflows that enhance the value derived from Optimizely's DXP solutions.
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Responsibilities
Build on previous product experience, cross-functional partnerships, and internal learning to become a subject matter expert in Opal and core AI use cases across Optimizely’s products. This includes understanding Opal’s AI workflows, credit consumption model, and common cross-product usage patterns
Deliver white glove customer experiences by consulting directly with high-risk or low-adoption accounts to assess their Opal usage, identify blockers, evaluate AI workflow maturity, and provide actionable guidance
Provide strategic guidance to support the adoption of Opal and product-embedded AI features, driving full value realization and helping customers implement scalable, efficient processes powered by AI
Support a unified customer experience by collaborating with Product, Customer Success, Onboarding/Education, and Professional Services to drive outcome-focused value through Opal’s capabilities and integration across the Optimizely suite
Manage all aspects of Opal adoption including scorecard analysis, maturity assessments, industry benchmarking, identification of AI-driven opportunities, and recommendations for future product functionality or workflow optimization
Maintain and provide comprehensive reporting on key business impacts including Opal adoption trends, credit usage patterns, churn reduction, and overall customer value outcomes tied to AI workflows
Help drive a continuous improvement environment by identifying opportunities to simplify and streamline Opal-related processes, playbooks, and cross-functional recommendations
Qualification
Required
2+ years of experience in customer consultation, product adoption, professional services, marketing technology, data-driven optimization, or AI/automation workflows
Strong collaboration and communication skills at all levels of an organization, including end users, vendors, management, and executives
Able to successfully manage and execute on AI-driven customer projects end-to-end in a fast-paced, dynamic environment
Experience working with data, analytics, or workflow automation tools (Opal, ChatGPT, or similar AI platforms preferred), with strong organization and attention to detail
Able to translate business problems into AI workflows or automation recommendations that improve productivity, insights, or decision-making
Comfortable working with structured and unstructured data and evaluating customer readiness, use cases, and adoption signals across multiple products
Work efficiently in a dynamic setting engaging with numerous customers and supporting them through AI onboarding, enablement, and value realization
Bachelor's Degree or equivalent work experience
Preferred
Experience working with data, analytics, or workflow automation tools (Opal, ChatGPT, or similar AI platforms preferred)
Experience working with global customers preferred
Benefits
High-growth space
Meaningful rewards and development opportunities
Supportive working environment
Company
Optimizely
Optimizely is a digital experience platform for unlocking digital potential, content, commerce, and optimization.
1001-5000 employees
H1B Sponsorship
Optimizely has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.35BKey Investors
Golub CapitalGoldman Sachs Growth EquityBridge Bank
2024-12-05Debt Financing· $1.1B
2020-09-03Acquired
2019-06-18Series D· $50M
Leadership Team
Tara Corey
Senior Vice President Marketing
Jon Greene
VP Sales, Manufacturing & Distribution | B2B SaaS Digital Experience & Ecommerce
Recent News
Andreessen Horowitz
2025-12-29
2025-12-29
Company data provided by crunchbase