Customs Brokerage Support Associate jobs in United States
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Descartes Systems Group ยท 3 weeks ago

Customs Brokerage Support Associate

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$45K/yr - $55K/yr

Descartes Systems Group is a leading logistics and supply chain technology company that provides innovative solutions to enhance productivity and customer service. The Customs Brokerage Support Associate role involves assisting customers with technical issues, monitoring system performance, and collaborating with teams to resolve challenges.

B2BInformation TechnologyLogisticsSaaSSecurity

Responsibilities

Respond to customer requests via phone and email
Monitor system performance, deliver training, and support quality assurance
Troubleshoot application issues across Descartes logistics platforms
Maintain accurate documentation of customer interactions and solutions
Create and update support and diagnostic procedures
Collaborate with cross-functional teams to resolve complex challenges

Qualification

Transportation experienceLogistics experienceCustoms Brokerage certificationMicrosoft WindowsMicrosoft OfficeEDI knowledgeManage prioritiesWireless communicationsCommunication skillsOrganizational skillsProblem-solving skills

Required

Degree or diploma in computer science, IT, or equivalent work experience
Experience in transportation, logistics, or supply chain
Strong communication, organizational, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Solid knowledge of Microsoft Windows and Office

Preferred

Customs Brokerage certification
Experience with FTZ operations and tools like ABI, AMS, Descartes OneView, NetCHB, or QuestaWeb
Knowledge of EDI or integration technologies
Familiarity with wireless communications

Benefits

Remote-first flexibility
Collaborative and supportive culture
Learning and development opportunities
Work with industry-leading software and customers
Be part of a global, mission-driven team
Competitive compensation
Great benefits
Remote and flexible work hours

Company

Descartes Systems Group

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Descartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses.
dateFounded in 1981
location
Waterloo, Ontario, CAN
people-size1001-5000 employees
web-link
https://www.descartes.com/

Funding

Current Stage
Public Company
Total Funding
unknown
1999-02-05IPO
1996-11-01Series Unknown

Leadership Team

M
Matthew Foroughi
SVP, Information Security
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B
Bob Bialozynski
Vice President, Mobile Development
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Recent News

GlobeNewswire
Descartes Announces TSX Acceptance of Normal Course Issuer Bid
2025-12-09
Benzinga.com
These Analysts Slash Their Forecasts On Descartes Systems Following Q3 Results
2025-12-05
Benzinga.com
Donaldson Posts Upbeat Results, Joins Science Applications International, Descartes Systems, Dollar General And Other Big Stocks Moving Higher On Thursday
2025-12-05
Company data provided by crunchbase