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Cotiviti · 1 month ago

Senior Support Engineer

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $140K/yr

4+ years exp

Cotiviti is a leading healthcare technology company, and they are seeking a Senior Support Engineer. The successful candidate will be responsible for supporting existing software applications and enhancing software components, collaborating with various stakeholders to resolve issues and improve processes.

Responsibilities

Analyze and assess how automated systems can be implemented to solve complex business problems

Analyze and resolve software and process related issues originated from internal or external customers

Applies the principles and practices of software quality assurance throughout the software development life cycle

Monitor application health in Dynatrace or other tools; build and maintain support dashboards for proactive issue detection

Triage incidents identify root causes and escalate to appropriate development or infrastructure teams

Documents the specifications, design, features and operation of applications prior to production roll out

Manage Change Requests and coordinate application releases across environments

Ensure documentation is current on all new and existing applications and processes

Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines

Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results

Executes solutions development and data requirements

Executes solutions enhancements to improve performance/availability

Ensure project deliverables are accomplished on time and within budget

Communicates technical and operational issues to both engineering and business leadership in a timely manner

Ensure that all technology standards are adhered to while developing systems

Ensure project deliverables are accomplished on time and within budget

Ensure that all technology standards are adhered to while developing system

Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements

Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members

Works under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments

Complete all responsibilities as outlined on annual Performance Plan

Complete all special projects and other duties as assigned

Must be able to perform duties with or without reasonable accommodation

Qualification

Linux environmentsJava frameworksAutomation toolsAgileSCRUMOracle SQLIncident managementHealthcare dataCommunicationProblem-solvingCritical thinking

Required

BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline

Minimum of 4-5 years of relevant industry experience

4-5 years' of hands-on experience working in Linux based environments

4-5 years' experience with Java frameworks

The role requires both broad and deep technology knowledge and the ability to provide solutions to technical business problems

Proven track record of managing all aspects of a successful product throughout its lifecycle

4-5 years' experience deploying changes using automation tools (Jenkins, Octopus)

4-5 years' experience with IT automation tools and/or experience with scripting languages

4-5 years' experience with databases and/or data processing pipelines

Skilled in Agile and SCRUM development methodologies, prior experience working with CI/CD pipelines

Working knowledge of Oracle SQL

Understanding of incident management, ITIL processes, and release coordination

Excellent communication skills

Preferred

Experience with Docker or OpenShift containers preferred

Healthcare data experience is a plus

Benefits

Medical, dental, vision, disability, and life insurance coverage

401(k) savings plans

Paid family leave

9 paid holidays per year

17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti

Company

Cotiviti

Glassdoor3.7

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.

Founded in 1979

South Jordan, UT, US

5001-10000 employees

http://www.cotiviti.com

H1B Sponsorship

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