Lumos Fiber · 1 day ago
FTTH Service Operations Specialist (T-Fiber | Lumos)
Lorain County, Ohio
Full-time
Onsite
Senior Level
5+ years expLumos is looking for Operations Service Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses.
Information TechnologyInternetTelecommunications
Responsibilities
Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites
Conducts advanced OTDR traces & fiber characterization
Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.)
Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc
Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment
Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades
Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment
Qualification
Required
Strong verbal and written communication skills
Experience interacting directly with customers to troubleshoot
Safe driving record
Experience using MS Office Suite
Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607)
Experience maintaining power equipment, including rectifiers, batteries, and generators
Ability to read & understand cross-connects for fiber LCC cabinets & splitters
Extensive experience with advanced GPON and fiber-based services & equipment
Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware
Proficient in IP subnetting
Supports the development of Operations Service Technicians on the team
5-7 years' Fiber or Telecom industry experience required
High School Diploma or equivalent required
Valid, fully unencumbered Driver's License required
Must reside within 30 minutes' driving distance of assigned reporting location
Committed to continuous learning & process optimization
Ability to climb utility poles (where applicable) and work at heights
Utilize handle extension and stepladders as required
Ability to work in attics, crawl spaces, and confined areas
Capable of lifting and transporting 50 lbs. over a distance of 50 feet
Near-constant use of sight, speech, hearing, comprehension, and reasoning
Benefits
Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.
Company
Lumos Fiber
Lumos Fiber is a telecommunications company that specializes in internet, wifi, digital TV, and business voice solutions.
501-1000 employees
H1B Sponsorship
Lumos Fiber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.1B2024-04-25Private Equity
2024-04-25Acquired
2024-02-14Grant· $1.2M
Leadership Team
Shane Ward
Chief Financial Officer
A.J. Brown
Chief Legal Officer
Recent News
Government Technology US
2025-09-18
Business Journal Daily
2024-10-27
Company data provided by crunchbase