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NYC Department of Social Services · 3 weeks ago

DIRECTOR OF HOUSING COURT OPERATIONS

Manhattan, NY

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

The NYC Department of Social Services is committed to increasing the availability of legal services for New Yorkers in need through the Office of Civil Justice. The Director of Housing Court Operations will oversee the administration and coordination of legal and social services programs, ensuring effective delivery and operational efficiency across multiple service sites.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Develop, direct, and manage the Office of Civil Justice’s citywide court and communitybased operations to ensure effective and efficient delivery of legal and social services

Present to management (written and oral) recommendations regarding operations, outreach, policies and procedures, and/or program models that could be implemented to achieve these goals

Supervise the daily activities of direct social service staff, ensuring that program eligibility and public benefit application duties are performed in accordance to all policies, procedures and rules that govern the process

Identify areas of improvement in workflow and reporting to enhance the overall efficiency and productivity of the program, make recommendations (written and oral) to management

Monitor citywide court and community-based operations and alert management of any problems or potential areas of concern that would compromise the Office of Civil Justice’s delivery of legal and social services

Present to management (written and oral) recommendations for corrective action

Develop and facilitate training of operational policies and procedures, including forms and tools, to enhance operational uniformity among multiple service sites

Attends meeting, trainings, conferences and workshops as it pertains to legal and social services and advise management of potential areas of programmatic and operational growth

Coordinate and/or participate in special projects as assigned

Qualification

Housing Court operationsManagement experienceMicrosoft Office SuiteInterpersonal skillsTeam management

Required

A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services

Education and/or experience equivalent to '1' above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in '1' above

Preferred

Familiarity with Housing Court and/or other court operations

Demonstrated ability to effectively manage multiple teams

Ability to manage staff across satellite offices throughout the City

Excellent interpersonal skills

Proficient in Microsoft Excel, as well as the complete Microsoft Office Suite

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees