Bronson Healthcare ยท 2 weeks ago
Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Oshtemo Part Time- Benefits Eligible
Greater Kalamazoo Area
Part-time
Onsite
New Grad, Entry Level
0+ years expBronson Healthcare is a compassionate and resilient organization seeking a Rehab Support Assistant to join their team at Bronson Hospital in Kalamazoo. This role involves welcoming patients, scheduling appointments, verifying insurance, and managing patient records to ensure a smooth experience for patients in the rehabilitation department.
Health CareHospitalMedicalNon ProfitPrimary and Urgent Care
Responsibilities
Greet and check in patients
Schedule and confirm appointments
Verify insurance and help with authorizations
Answer phones and take messages
Collect payments (at some locations)
Keep patient records organized and up to date
Help manage supplies and keep the office running smoothly
Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients
Verifies insurance eligibility using on-line systems when available, or using phone
Obtains authorization based on payer specific criteria
Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record
Greets and checks in patients accurately and efficiently
Track receipt of signed treatment plans/progress notes
Manages assigned workqueues in electronic health record
Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards
Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information
Maintains patient confidentiality of data and information
Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed
Provides and/or completes required patient forms
Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)
Analyzes, interprets and enters physician orders
Scans and indexes forms
Follows established processes, protocols and workflows
Maintains department infection control needs
May need to cross train and provide coverage at other departments within Rehabilitation Services as needed
Qualification
Required
High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required
6-12 months of related experience
Keyboarding and computer skills
Accurate filing
Professional communication
Excellent customer service skills
Light clerical duties as assigned
Math skills
Basic office equipment
Ability to maintain confidentiality of sensitive medical information
Concentrate and pay close attention to detail
Ability to multi-task
Ability to establish effective working relations with office staff and employees in a team
Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients
Verifies insurance eligibility using on-line systems when available, or using phone
Obtains authorization based on payer specific criteria
Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record
Greets and checks in patients accurately and efficiently
Track receipt of signed treatment plans/progress notes
Manages assigned workqueues in electronic health record
Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards
Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information
Maintains patient confidentiality of data and information
Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed
Provides and/or completes required patient forms
Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)
Analyzes, interprets and enters physician orders
Scans and indexes forms
Follows established processes, protocols and workflows
Maintains department infection control needs
May need to cross train and provide coverage at other departments within Rehabilitation Services as needed
Preferred
Experience in medical billing, including government programs
Knowledge of medical terminology and coding (CPT, ICD-10)
Familiarity with healthcare systems like Epic, Medic, or Misys
Experience with third party billing (including county, state and federal) strongly preferred
Medical Terminology, CPT and ICD-10 coding strongly preferred
Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred
Benefits
Competitive salary
Shift differential pay
Comprehensive Wellness Program
Benefits start on Day 1
Opportunities to learn and grow in the healthcare field
Company
Bronson Healthcare
Bronson Healthcare is a not-for-profit, group healthcare organization that provides services ranging from primary care and emergency care.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Manns
President & Chief Executive Officer
Recent News
2025-10-27
2025-10-20
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