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MAPFRE · 3 weeks ago

Support Services Lead

Webster, MA, US

Full-time

Onsite

Mid, Senior Level

$22/hr - $23.97/hr

3+ years exp

MAPFRE is a collaborative insurance operations company seeking a Support Services Lead. This role is responsible for supervising staff, ensuring the accuracy of insurance documentation processing, and driving operational excellence within the Support Services Unit.

InsuranceLife InsuranceProperty Insurance

Responsibilities

Assists the supervisor in monitoring the unit daily with employee interaction and report completion

Assists in administering MAPFRE Insurance’s personnel policies and procedures for the Support Services Unit. Assists in identifying, analyzing and implementing system and procedural changes, to improve the department’s effectiveness and to provide new services and functions

Trains and develops the unit and their assigned staff members

Performs routine quality control monitoring over the department’s functions, assuring that all responsibilities are performed within acceptable quality control standards

Keeping the Supervisor informed of existing and potential problem situations by communicating them as they occur

Maintaining current procedures, job descriptions and promotion criteria. Initiate changes to these items when necessary

Resolving technical problems

Interacts with the other departments within Insurance Operations as well as other Departments throughout MAPFRE Insurance, as necessary, to assure the effective operation of the department