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Wells Fargo · 2 weeks ago

Community Mortgage Bank Sales Consultant

Escondido, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role involves originating mortgage loans within assigned bank branches, providing high-quality customer service, and collaborating with branch leadership to mentor employees and enhance their knowledge of mortgage products.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Sit within assigned bank branches and originate mortgage loans. Collaborate with branch leadership, participate in branch huddles, mentor and coach employees to increase knowledge of mortgage products and processes. Perform miscellaneous duties as needed and required

Conduct outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities

Interact with customers to understand their needs and provide them with high quality customer service; inform prospective and existing customers of Wells Fargo Home Mortgage programs; analyze and offer mortgage loan products based on the client's needs

Process loan applications for mortgage transactions and review rates and terms within guidelines

Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication

Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements

Adhere to policies, underwriting requirements, compliance requirements, and loan procedures. Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process

Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Qualification

Mortgage retail sales experienceGeneral lending products expertiseCustomer service experienceFHA/VA loan experienceBilingual in Spanish/EnglishBasic Microsoft Office skillsSales prospecting knowledgeCommunication skillsLeadershipMentoringRelationship building

Required

2+ years of sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Preferred

2+ years of mortgage retail sales experience

Expertise of general lending products and overall mortgage industry experience

Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources

Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market

Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs

FHA/VA & conventional loan experience is preferred

Knowledge and understanding of sales prospecting and generating referrals

Experience with educating clients on various mortgage purchase programs

Experience developing and cultivating professional relationships

Customer service experience

Basic Microsoft Office skills

Excellent verbal, written, and interpersonal communication skills

Ability to provide leadership by coaching, training, and mentoring

Bilingual speaking proficiency in Spanish/English preferred