Ananda ยท 2 weeks ago
Field Service Engineer-full time in US
United States
Full-time
Remote
Entry, Mid Level
$8,000/mo - $12,000/mo
2+ years expAnanda is a global leader in e-bike motor systems, and they are seeking a Field Service Engineer to provide support for customer issues both online and offline. The role involves responding to customer complaints, service planning, and maintaining good communication and relationships with customers to ensure satisfaction.
Electrical & Electronic Manufacturing
No H1B
Responsibilities
Provide certain support for certain issues to customer online or offline
Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need
Following RMA in CRM and record the returns to customer in on-line list
Service Planning for next week, need plan for more visiting to customer side for service
Weekly meeting to review about issues and RMA following within team and cooperation
One basic Monthly report about the main work
Need to follow the related task list of call center project by time line
Normal customer visiting and good communication
Certain feedback or analysis report
Keep good communication and relationship with customers for customer satisfaction
Make some certain training for customers about products or Ananda link
Service process review together to make more efficient
Support visiting customers for some certain other support, like supporting business
Qualification
Required
Experience in assembling or repairing industrial products and equipment
2+ years experiences related working experience
Minimum secondary level of education
English and Chinese as working language, with strong communication skills
Good knowledge of MS Office and any ERP System
Preferred
PCBA welding experience and skill is preferred
Benefits
Good salary and benefits
Company
Ananda
We focus on the development, production, and sales of smart electric drive systems to establish ourselves as a leading company in eMobility and to globally promote greener drive system applications.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase