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JPMorganChase · 2 weeks ago

Vendor Management Analyst II - Collections Litigation

Heathrow, FL

Full-time

Onsite

Mid Level

3+ years exp

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Vendor Management Analyst within the Chase Card Recovery team, you will manage vendor relationships and improve performance metrics, directly impacting customer experience and risk management outcomes.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Monitor day-to-day business results for assigned vendors

Demonstrate exceptional judgment and communication skills

Lead compliance-related audit activities

Manage projects to meet critical deadlines

Own the vendor communication process

Consult with business partners to establish clear requirements

Identify emerging trends and propose solutions

Establish and maintain partnerships with external groups

Travel for on-site reviews approximately 10%-20% of the time

Qualification

Business operations experienceVendor performance analysisAnalytic mindsetTask management skillsProcess improvement experienceCommunication skillsProgramming skillsIssue resolution abilityTime management skillsDetail-oriented

Required

Three years of business operations experience in Collection Litigations

Outstanding written and verbal communication skills

Strong task and priority management skills

Ability to drive issue resolution in a fast-paced environment

Analytic mindset with clear and persuasive presentation skills

Detail-oriented with excellent time management skills

Experience in analyzing and improving business processes

Ability to monitor and analyze vendor performance data

Bachelor's Degree or equivalent work experience

Preferred

Programming skills/aptitude is desirable

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees