NJM Insurance Group · 4 weeks ago
Customer Service/Call Center (Licensed Account Representative)
Parsippany, NJ
Full-time
Hybrid
New Grad, Entry LevelNJM Insurance Group is a recognized leader in customer service, seeking talented and friendly professionals to join their Contact Center as Licensed Account Representatives. The role involves delivering high-quality customer experiences and assisting policyholders with their insurance needs through effective communication and transaction management.
InsuranceManufacturingTransportation
Responsibilities
Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
Demonstrate effective time management to achieve performance goals/targets
Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance
Qualification
Required
Excellent verbal and written communication skills
Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
Accurate keyboarding skills
Superior listening skills
Strong multi-tasking ability
Prior customer service or contact center experience
Quiet, distraction-free work area at home
High School Diploma or GED is required; an associate's or bachelor's degree is desired
Preferred
Bilingual skills are valued, but not required
Personal Lines Authority License is a plus
Benefits
Company paid training and professional state licensure.
Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
Hybrid work schedule once training is completed
An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
Medical Insurance (Blue Cross Blue Shield)
Dental Insurance (Delta Dental)
Vision (Delta Vision/ VSP)
Flexible Spending Account
Discounts on NJM auto insurance
Tuition reimbursement
Life insurance
Plus, additional company discounts for items like travel, service, car rental and more!
Generous PTO
Paid Sick Leave
Paid parental leave in addition to state-mandated leave
Company
NJM Insurance Group
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.
Founded in 1913
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Malone
SVP, CFO & Treasurer
Carol Voorhees
Senior Vice President & Chief Information Officer
Recent News
2026-01-16
Company data provided by crunchbase