TMEIC · 1 day ago
Technical Services Engineer (EE25058)
Greater Houston
Full-time
Onsite
Mid Level
3+ years expTMEIC is a company specializing in industrial systems and technical services, and they are seeking a Technical Services Engineer to provide warranty engineering and technical support for clients and field engineers. The role involves troubleshooting, resolving equipment failures, and maintaining effective communication with clients and internal teams.
Industrial Automation
Responsibilities
Formulate potential resolutions for clients and field engineers from failure trend information
Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance
Analyze client equipment failures using remote diagnostics tools, when necessary
Resolve issues at client sites by leading problem-solving efforts of the Company's engineering teams, suppliers and clients
Correct errors of deficiencies in hardware, software or system design through consultation with Clients and Company engineers
Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation
Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
Update CRM with appropriate case information to ensure timely and accurate reports
Track monthly warranty costs for assigned business unit and report to Technical Services Manager
Prepare Service Advices and issue to clients and field engineers as necessary
Write and/or review field reports, and issue to clients as requested
Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
Process warranty replacements, expediting when necessary
Resolve supplier product failures in a timely and cost-effective manner
Respond to client issues after regular business hours on rotating phone duty
Investigate suggested field changes, report problems and recommend solutions to parent Company as necessary
Bring full effort to bear on tasks assigned by manager
Give manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes
Qualification
Required
Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
3 years of field engineering, customer support, development, test, or project engineering experience in industrial control and drive systems in an industrial or laboratory environment
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
Availability to travel, domestically and internationally, approximately 20%, occasionally with limited notice
Preferred
Controls engineering experience
VFD engineering experience
Company
TMEIC
TMEIC designs, develops and engineers advanced automation systems, large AC and DC motors and variable frequency drives.
1001-5000 employees
H1B Sponsorship
TMEIC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Manmeet Bhatia
President & CEO
Marty McDonough
Channel Partner Program Manager- Energy & Infrasturcture Solutions
Recent News
2026-01-06
2025-07-24
2025-07-22
Company data provided by crunchbase