Senior Helpers · 3 weeks ago
Client Care Manager
Rock Hill, SC
Full-time
Onsite
Mid, Senior LevelSenior Helpers of Rock Hill is seeking an experienced and compassionate Client Care Manager to join their leadership team. This role is essential in ensuring an exceptional client experience while supporting caregivers and overseeing operational coordination within a home care environment.
Health Care
Responsibilities
Conduct supervisory visits and client reassessments
Maintain accurate and up-to-date care plans
Build strong, trusting relationships with clients and family members
Support caregiver on-boarding, coaching, and performance management
Ensure appropriate caregiver-to-client matching to promote continuity of care
Ensure all authorized service hours are consistently covered
Assist with urgent scheduling needs and client concerns as required
Promote caregiver and client retention
Participate in an on-call rotation
Support operational coordination, problem solving, and service recovery
Track and support KPIs related to billed hours, retention, and client satisfaction
Qualification
Required
Bachelor's degree preferred
Experience in healthcare operations, client services, or a related leadership role
Supervisory or team leadership experience preferred
Strong documentation, organization, and follow-up skills
Experience using scheduling and Electronic Medical Record systems (WellSky preferred)
Proficiency with Microsoft Office
Strong time management, reliability, and accountability
Valid driver's license and clean driving record
Ability to perform fieldwork, including client home visits
Ability to pass background screening and meet state compliance requirements
Preferred
Home care, home health, senior services, or assisted living
Scheduling or client service coordination
Benefits
Paid vacation and sick time
Bonus plan
Company vehicle or vehicle stipend
Supportive leadership team and positive work culture
Long-term growth and professional development opportunities
Company
Senior Helpers
Senior Helpers is a franchisor and provider of in-home senior care services for elderly individuals.
Founded in 2001Lutherville Timonium, Maryland, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2024-04-23Debt Financing
2024-03-21Acquired
Leadership Team
Glen J. Scharfeld, M.S.
Owner/ CEO
Julio Vazquez
Owner/ CEO
Recent News
Maryland Daily Record
2025-12-29
EIN Presswire
2025-12-19
Company data provided by crunchbase